Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relations and support requests for website improvements.
- Company: Join 80 DAYS, a dynamic team focused on enhancing online business performance.
- Benefits: Enjoy hybrid working in Edinburgh with opportunities for professional growth.
- Why this job: Be the bridge between clients and creative teams, making a real impact on their websites.
- Qualifications: Strong communication skills and experience with Content Management Systems are essential.
- Other info: Experience in digital marketing and the luxury travel sector is a plus.
The predicted salary is between 36000 - 60000 £ per year.
As 80 DAYS’ team continues to grow, we’re looking to recruit a Website Support Manager (or Assistant); a new role in our growing Website Support team. The role of Website Support Manager is to act as a conduit between customers and our Website Design & Development team, ensuring we are prioritising and working on support requests from our website clients. In time in this role, you would also help clients to identify opportunities to continually improve their website and online business performance.
Hybrid Working role, based in Edinburgh.
About the role
- Client Relations – Acting as main point of contact for clients with a website built by 80 DAYS.
- Briefing & Ticket Management – Understanding support request requirements, ensuring there is a clear brief and then working with designers, developers, copywriters, etc. to complete the task.
- Website Updates – being proactive where a support request may be achievable through the website’s Content Management System.
- Finance & Admin – Assisting the Head of Support in ensuring invoicing and admin systems are kept up-to-date.
Skills & Experience
- Excellent inter-personnel & communication skills.
- Website Management experience, using Content Management Systems such as Umbraco and Wordpress.
- An understanding of the development cycles, and experience working with website/software developers.
- Strong organisation skills, with an aptitude for multi-tasking and experience using Ticketing / Task Management systems.
Desirable / Advantageous
- A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus.
- Experience & knowledge of digital marketing techniques including SEO, SEM, Social Media, etc.
- Experience working within the luxury travel sector and/or a digital marketing agency.
- Experience & knowledge of managing creative projects such as branding, design and website development.
- Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc.
Website Support Manager employer: 80 DAYS Digital
Contact Detail:
80 DAYS Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Support Manager
✨Tip Number 1
Familiarise yourself with the specific Content Management Systems mentioned in the job description, like Umbraco and WordPress. Having hands-on experience or even completing a few online tutorials can give you an edge when discussing your skills during the interview.
✨Tip Number 2
Brush up on your communication skills, as this role requires acting as a main point of contact for clients. Practising how to clearly articulate technical information to non-technical clients can help you stand out.
✨Tip Number 3
Gain a basic understanding of Google Analytics and consider obtaining the Google Analytics Individual Qualification. This will not only enhance your resume but also show your commitment to understanding website performance metrics.
✨Tip Number 4
If you have experience in the luxury travel sector or digital marketing, be prepared to discuss specific projects or campaigns you've worked on. Highlighting relevant experience can demonstrate your fit for the role and the industry.
We think you need these skills to ace Website Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in website management and client relations. Emphasise your skills with Content Management Systems like Umbraco and WordPress, as well as any experience with ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Website Support Manager role at 80 DAYS. Mention specific experiences that demonstrate your communication skills and ability to manage client requests effectively.
Showcase Relevant Skills: Highlight your understanding of development cycles and your experience working with developers. If you have knowledge of Google Analytics or digital marketing techniques, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at 80 DAYS Digital
✨Showcase Your Communication Skills
As the main point of contact for clients, it's crucial to demonstrate your excellent interpersonal and communication skills. Be prepared to discuss how you've effectively communicated with clients in the past and how you can bridge the gap between them and the technical team.
✨Familiarise Yourself with CMS
Since the role involves working with Content Management Systems like Umbraco and WordPress, make sure you have a solid understanding of these platforms. Be ready to share your experience managing websites and any specific projects you've worked on that involved these systems.
✨Highlight Your Organisational Skills
The ability to multi-task and manage various support requests is key. Prepare examples of how you've successfully organised tasks or projects in the past, especially in a fast-paced environment, to show that you can handle the demands of this role.
✨Demonstrate Your Knowledge of Digital Marketing
Having a grasp of digital marketing techniques, including SEO and social media, will set you apart. Be ready to discuss any relevant experience you have in this area, particularly if it relates to the luxury travel sector or digital marketing agencies.
