Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Uptime Engineer, you'll enhance equipment efficiency and minimise downtime.
- Company: Join SMT GB, a leader in heavy plant engineering and customer service.
- Benefits: Enjoy 25 days leave, a pension scheme, and wellness support.
- Why this job: This role offers growth, teamwork, and the chance to make a real impact.
- Qualifications: NVQ Level 3 in Plant Maintenance and experience in heavy plant engineering required.
- Other info: Work from our Horsham or Duxford depot and enjoy company events.
The predicted salary is between 36000 - 60000 £ per year.
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity. This is a depot based role and can be based from either our Horsham or Duxford depot.
Key Responsibilities:
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements
Qualifications and Skills Required:
- NVQ Level 3 in Plant Maintenance or equivalent
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Excellent communication skills both written and verbal
- Passionate about delivering exceptional levels of customer service
- Ability to troubleshoot and solve problems efficiently
- Able to build good working relationships with internal and external stakeholders at all levels
- Able to produce and understand technical reports
- Ability to work at pace and using own initiative
- Strong IT skills with the ability to use all MS packages and systems
Desirable Skills:
- Experience working in a technical support or project coordination
- Condition Monitoring experience
Benefits
What We Offer You:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield - Cashplan for all employees
- Family Friendly policies
- Company events
Uptime Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in heavy plant maintenance and operational efficiency. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current Uptime Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or reduced downtime in previous roles. Real-life scenarios can showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our culture will help you align your responses during interviews, making it clear that you're a great fit for our team.
We think you need these skills to ace Uptime Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heavy plant engineering and maintenance. Emphasise your diagnostic skills and any specific achievements that demonstrate your ability to improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical knowledge. Mention how your previous experiences align with the responsibilities of the Uptime Engineer role, particularly in maintaining machinery and minimising downtime.
Highlight Relevant Qualifications: Clearly state your NVQ Level 3 in Plant Maintenance or equivalent qualifications. If you have additional certifications or training related to heavy plant systems, be sure to include those as well.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or stakeholders in past positions. This could include resolving issues or collaborating on projects.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Knowledge
As an Uptime Engineer, you'll need to demonstrate a solid understanding of heavy plant mechanical systems. Be prepared to discuss your previous experience in diagnosing and repairing machinery, and how you've applied your technical skills to improve operational efficiency.
✨Emphasise Communication Skills
Excellent communication is key in this role, especially when liaising with customers and internal teams. Practice articulating complex technical information clearly and concisely, and be ready to provide examples of how you've successfully managed customer communications in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your troubleshooting abilities. Think of specific instances where you've identified and resolved machine issues efficiently. Highlight your approach to problem-solving and how you prioritise tasks under pressure.
✨Demonstrate Customer Service Passion
This role requires a strong commitment to delivering exceptional customer service. Be ready to share examples of how you've gone above and beyond for clients, and how you build relationships with stakeholders to ensure their needs are met.
