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- Tasks: Welcome guests, manage calls, assist with events, and ensure security protocols.
- Company: Join Ethos Farm at Battersea Power Station, a vibrant hub of culture and innovation.
- Benefits: Enjoy flexible working hours and a dynamic work environment with diverse opportunities.
- Why this job: Be part of a creative team in a lively setting that values diversity and progression.
- Qualifications: Strong IT skills, excellent communication, and a proactive attitude are essential.
- Other info: Shifts include weekends; ideal for students seeking flexible work.
Ethos Farm is delighted to be recruiting for a Receptionist/Guest Services Associate located at Electric Boulevard in Battersea Power Station, London’s newest urban quarter. The iconic Grade II* listed building and surrounding spaces are being revitalized as one of the world's most exciting and innovative mixed-use neighborhoods. This area offers a unique blend of restaurants, shops, parks, and cultural spaces for locals, tourists, and residents to enjoy. It is a vibrant place to work, live, shop, eat, and relax. Ethos Farm values creativity, diversity, and progression, fostering an environment where everyone can excel and reach the top of their profession.
Responsibilities:
- Greeting occupiers and their guests warmly at 50 Electric Boulevard and bidding farewell upon departure, demonstrating our Service Personality to encourage positive feedback.
- Supporting building security by adhering to access control procedures, signing in guests, remaining vigilant to potential threats, and collaborating with the security team.
- Providing information to occupiers and guests about the building, services, the Power Station, and transportation options.
- Managing inbound calls and emails efficiently, ensuring high-quality customer service and problem-solving.
- Assisting with event planning in our event spaces and coordinating with service partners according to standard procedures.
- Completing reports accurately, including data entry, fault reporting, and updating occupancy records.
- Participating in the 50 Electric Boulevard response team, providing assistance during incidents and emergencies such as fire alarms, following established protocols.
Required Skills:
- Proficiency with IT equipment and systems, such as laptops, tablets, phones, email, access control, and fault logging systems.
- Excellent written English skills, including spelling and grammar, with the ability to respond professionally via email.
- Flexibility and a proactive attitude, especially during the mobilization period.
- Ability to work independently, prioritize tasks, and handle periods of high workload.
- Strong customer service skills, delivering friendly, professional service aligned with our Service Personality and effectively communicating with corporate clients and guests.
- Teamwork skills, collaborating effectively with different service partners and the client.
We welcome applications from candidates seeking flexible working arrangements. Please inquire for more details. Working hours are Monday to Sunday, with shifts from 09:30-18:30 or 12:30-21:30, and until 22:30 on Fridays and Saturdays. Candidates should be available to work a mix of weekends and weekdays, ideally 32-40 hours per week.
Contract: Flexible hours
Wage: £13.85 per hour
Guest Services/Receptionist - Ethos Farm - 40hours employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services/Receptionist - Ethos Farm - 40hours
✨Tip Number 1
Familiarise yourself with the local area around Battersea Power Station. Knowing the best transport options, nearby attractions, and local amenities will help you provide valuable information to guests and occupiers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with greeting guests and handling inquiries in a professional manner.
✨Tip Number 3
Brush up on your IT skills, especially with common software and communication tools. Being proficient with technology will enable you to manage calls and emails efficiently, which is crucial for this role.
✨Tip Number 4
Show your enthusiasm for the role by researching Ethos Farm and its values. Understanding their commitment to creativity and diversity will allow you to align your approach with their company culture during interviews.
We think you need these skills to ace Guest Services/Receptionist - Ethos Farm - 40hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, teamwork, and IT proficiency, which are crucial for the Guest Services/Receptionist position at Ethos Farm.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for working at Ethos Farm. Mention specific aspects of the job description, like your ability to manage inbound calls and provide excellent customer service, to demonstrate your fit for the role.
Showcase Your Written English Skills: Since excellent written English skills are required, ensure that your application is free from spelling and grammatical errors. Use clear and professional language to convey your qualifications and experiences.
Highlight Flexibility and Proactivity: In your application, mention your flexibility regarding working hours and your proactive attitude. This aligns with Ethos Farm's values and shows that you are ready to adapt to the dynamic environment of Battersea Power Station.
How to prepare for a job interview at Battersea Power Station
✨Showcase Your Customer Service Skills
As a Receptionist/Guest Services Associate, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your alignment with Ethos Farm's values.
✨Familiarise Yourself with the Location
Since the role is based at Electric Boulevard in Battersea Power Station, take some time to learn about the area and its offerings. Being knowledgeable about local restaurants, shops, and cultural spaces will help you engage with guests and occupiers effectively.
✨Demonstrate Teamwork and Flexibility
Ethos Farm values collaboration and flexibility. Be ready to discuss instances where you've worked as part of a team or adapted to changing circumstances. Highlighting your proactive attitude will show that you're a great fit for their dynamic environment.
✨Prepare for IT and Communication Questions
Given the importance of IT proficiency in this role, brush up on your skills with relevant equipment and systems. Be prepared to discuss your experience with managing calls and emails professionally, as well as any specific software you’ve used in previous roles.
