Account Development Manager

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

This role sits within Our Corporate Client Management Team. The successful candidate will be expected to drive profitable growth, retention and engagement across a hybrid portfolio of existing clients, using sales and relationship management skills. The core strategy of the team is to expand our relationships whilst protecting our Customers and our Business. This team continues to be a key growth engine and a critical part of our commercial International Card Services. This role is telephone based and follows our hybrid working model, from our Brighton office.

How will you make an impact in this role?

• Transform relationships with customers to achieve profitable growth and retention
• Develop and execute portfolio strategies for differentiated treatments and account prioritisation aligned with our trigger-based approach
• Creating and executing account strategies to uncover opportunities both in a ‘ringfenced’ base and with ‘dynamic’ customers who represent a potential to accelerate growth, whilst acting on threats and risks to maintain and grow the American Express relationship
• Proactively manage an effective sales pipeline, identify and prioritise opportunities that support goal achievement
• Challenging customers existing processes and to recommend Amex solutions to help customers achieve their goals
• Ensuring customers are supported to self-service so the successful candidate can focus on strategic activities
• Effectively deploy Amex data insights, resources and tools to deliver value, profitable growth and to deepen client relationships
• Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally with a clear focus on executing growth and retention activities
• Ensures premium value is delivered that aligns with customer goals, delivers a positive customer experience and achieves customer advocacy

Minimum Qualifications:

• Experience managing relationships with commercial clients
• Sales experience a must (preferably operating in a business-to-business contact environment)

Preferred Qualifications:

• Customer focused
• Results driven
• Excellent verbal and written communication skills
• Ability to influence, persuade and challenge the status quo
• Experience of working and thriving in a fast-paced environment
• Ability to manage a demanding workload with short timelines and under pressure
• Strong time management skills
• Effective pipeline management
• Strong collaborator to be able to partner with stakeholders to achieve goals
• Team player
• Resilient in the face of adversity

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.