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- Tasks: Lead a team to enhance customer experiences and resolve issues effectively.
- Company: Lovell is a top UK provider of affordable homes, known for innovation and community focus.
- Benefits: Enjoy 26 days holiday, life assurance, private medical insurance, and more perks.
- Why this job: Join a supportive culture that values your input and fosters personal growth.
- Qualifications: Construction knowledge and strong communication skills are essential; clean driving license required.
- Other info: We promote diversity and inclusion, making Lovell a great workplace for everyone.
The predicted salary is between 36000 - 60000 £ per year.
Here at Lovell, we are looking for a Customer Care Manager to join our team covering the London area.
Reporting to the Head of Customer Care, you will maintain high standards and deliver continuous improvement in the Lovell customer experience, through effective management and motivation of the Customer Care Operatives.
On a day-to-day basis, you will be responsible for visiting customers in their homes, inspecting and determining defects during the warranty period in line with NHBC guidelines. You will instruct contractors to carry out project works (key defects), monitor cost recovery, and liaise with CC Operatives, contractors and suppliers to monitor and progress defect resolution. You will also have H&S responsibility for the customer care department and provide line management of Operatives.
We would like our Customer Care Manager to have proven construction technical knowledge and/or background, along with the ability to make decisions for the wellbeing of the customer whilst protecting the business.
A confident communicator, both written and verbal, you will have the ability to interact with customers and senior management as well as having strong people management skills.
Due to the nature of the role, a clean driving license is essential.
Benefits:
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Customer Care Manager employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with NHBC guidelines and construction standards. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in customer care.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully motivated and managed teams in the past. This will highlight your ability to lead the Customer Care Operatives effectively.
✨Tip Number 3
Prepare to discuss your experience with defect resolution and project management. Being able to articulate your approach to monitoring and resolving issues will set you apart from other candidates.
✨Tip Number 4
Research Lovell's company culture and values. Understanding their commitment to diversity, inclusion, and community enhancement will allow you to align your answers with their ethos during the interview process.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Manager at Lovell. Highlight your relevant experience in customer care and construction in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your people management skills, technical knowledge, and any relevant achievements in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Lovell's values. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lovell
✨Showcase Your Technical Knowledge
As a Customer Care Manager, having a solid understanding of construction and technical aspects is crucial. Be prepared to discuss your previous experiences in the industry and how they relate to the role at Lovell.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with customers and senior management, it's important to showcase your communication abilities. Practice articulating your thoughts clearly and confidently, both verbally and in writing.
✨Highlight Your People Management Experience
The role involves managing a team of Customer Care Operatives. Share examples of how you've successfully motivated and managed teams in the past, focusing on your leadership style and conflict resolution skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills, especially regarding customer wellbeing and business protection. Think of specific scenarios where you had to make tough decisions and be ready to explain your thought process.
