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For Companies At a Glance
- Tasks: Lead a dynamic sales team to drive growth and deliver exceptional customer service.
- Company: Join a luxury tour operator based in vibrant Central London.
- Benefits: Enjoy a competitive salary, hybrid work, and amazing perks like discounted trips and gym memberships.
- Why this job: Be part of a supportive culture that values teamwork, innovation, and personal development.
- Qualifications: Proven sales leadership experience and a passion for the travel industry are essential.
- Other info: Opportunity for career growth with a focus on continuous learning and team success.
The predicted salary is between 36000 - 60000 £ per year.
Luxury Tour Operator in Central London seeking a Middle East/Europe Sales Manager.
To drive sales growth by delivering excellent customer service and optimising the conversion rate from enquiries to bookings. This role will focus on team leadership through sales coaching, motivation, and leading by example. The Sales Manager will have a team of Sales Consultants that they will need to empower to achieve targets.
RESPONSIBILITIES:
- Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
- Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
- Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
- Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one-to-ones.
- Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
- Continuously assess team member capacity to distribute enquiries effectively and prevent over-loading.
- Cultivate a culture where continuous learning and development are valued.
- Embed a culture where exceeding client expectations and going the extra mile are standard practice.
- Work closely with consultants, sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
- Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
- Proactively engage with other managers throughout the company to promote knowledge sharing and best practices.
- Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.
ABOUT YOU:
- Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service.
- Sales team leader/management experience is a strong plus.
- Passionate about the travel industry and a strong appreciation for the specific area of specialisation.
- Confident communicator who thrives under pressure and maintains composure in challenging situations.
- Positive, energetic, and outgoing individual comfortable leading others with inspiration and encouragement.
- Proven track record within travel sales and a strong understanding of commercial aspects.
- Motivated by achieving results through your team and comfortable negotiating with suppliers.
- Excellent understanding of customer service and the needs of our clients. Committed to exceeding expectations.
WHAT WE OFFER:
- Competitive salary of £45,000 plus commission OTE £10,000
- Hybrid in Central London
- Enhanced Paid Parental Leave - 18 weeks full pay
- Discounted trips
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Life Assurance (2x or 4x base salary depending on job level and/or length of service)
- Employee Assistance Program - includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Discounted gym membership with Virgin Active
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
Interested apply here now or email (url removed).
Middle East/Europe Sales Manager employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middle East/Europe Sales Manager
✨Tip Number 1
Familiarise yourself with the travel industry trends, especially in the Middle East and Europe. Understanding the market dynamics will help you speak confidently about how you can drive sales growth and lead your team effectively.
✨Tip Number 2
Showcase your leadership style during any interactions. Be prepared to discuss specific examples of how you've motivated teams in the past, as this role heavily focuses on team empowerment and achieving targets.
✨Tip Number 3
Network with professionals in the luxury travel sector. Attend industry events or engage in online forums to build connections that could provide insights into the company culture and expectations for the Sales Manager role.
✨Tip Number 4
Prepare to discuss your approach to customer service excellence. Think of ways you can exceed client expectations and how you would instil this mindset within your team, as it's a key aspect of the job.
We think you need these skills to ace Middle East/Europe Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management, particularly within the travel industry. Emphasise any achievements related to exceeding sales targets and leading teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your leadership style. Mention specific examples of how you've motivated teams and achieved results in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, customer service excellence, and the ability to work under pressure. Use keywords from the job posting to make your application stand out.
Showcase Your Understanding of the Market: Demonstrate your knowledge of the Middle East and European travel markets in your application. Discuss trends, challenges, and opportunities you see in these regions, and how you would leverage them in the role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Leadership Skills
As a Sales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you've inspired others to achieve their targets.
✨Understand the Travel Industry
Make sure you have a solid understanding of the travel industry, particularly in the Middle East and Europe. Be ready to discuss current trends, challenges, and opportunities in the market, as well as how you can leverage this knowledge to drive sales growth.
✨Prepare for Situational Questions
Expect questions that assess your situational leadership skills. Think about how you would tailor your approach to different team members based on their experience and performance levels. Be prepared to share specific scenarios where you've successfully adapted your management style.
✨Demonstrate Customer Service Excellence
Since exceeding client expectations is crucial, be ready to discuss your approach to customer service. Share examples of how you've gone the extra mile for clients and how you plan to instil this mindset within your team.
