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- Tasks: Manage client accounts, ensuring their needs are met and relationships are built.
- Company: Join a dynamic social network focused on innovative technology solutions.
- Benefits: Enjoy flexible working hours, remote options, and a vibrant team culture.
- Why this job: Be part of a team that values client success and fosters professional growth.
- Qualifications: Experience in technical account management and strong communication skills required.
- Other info: Opportunity to work on exciting projects and develop strategic roadmaps for clients.
The predicted salary is between 36000 - 60000 £ per year.
Our ideal candidate will help build and manage existing accounts by understanding clients’ overall business requirements and technology needs. The Client Relationship Manager will manage workloads, prioritize tasks across the team, and develop strategies for improving account management and creating strategic roadmaps for clients.
Responsibilities:
- Managing problems and incidents to ensure SLAs are achieved and client expectations are met or exceeded.
- Ensuring smooth service transitions when services are added or removed.
- Building lasting relationships with clients.
- Attending client service review meetings.
- Following specified systems, processes, and methodologies.
- Collaborating within the organization to provide resilient services to clients.
- Understanding clients' business and IT strategies; communicating effectively with the RFA design team to develop solution-based roadmaps addressing client needs.
- Developing client-specific strategies to meet their needs and identifying new opportunities to align future requirements with RFA’s products.
- Liaising with relevant business units to secure resources, and providing feedback for marketing initiatives.
- Maintaining and updating the client database daily.
- Working under pressure and meeting deadlines, including willingness to work extra hours when needed.
- Serving as the point of contact for escalation requests.
Qualifications:
- Experience in a technical account management role.
- Good understanding of technology, including cloud, storage, infrastructure, and desktop.
- Project management experience, including cost management and basic accounting.
- Ability to review and track new organizational opportunities.
- Excellent active listening skills and the ability to ask relevant questions to gather, document, and communicate effectively with clients and stakeholders.
- Capability to handle multiple projects simultaneously and complete tasks timely with minimal supervision.
- Strong business, organizational, verbal, and written communication skills.
- High proficiency in Microsoft Office software (Excel, Word, PowerPoint).
Technical Account Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our products and services. Understanding how they align with client needs will help you articulate value during conversations and demonstrate your expertise in technical account management.
✨Tip Number 2
Network with current employees or industry professionals who have experience in technical account management. They can provide insights into the role and share tips on how to excel in the position, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to meet SLAs, as these are crucial for the role.
✨Tip Number 4
Stay updated on industry trends and technologies relevant to our business. Being knowledgeable about cloud solutions, infrastructure, and storage will not only impress us but also show your commitment to the role.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management. Emphasise your understanding of technology, project management skills, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build client relationships and manage accounts effectively. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your skills in active listening, communication, and project management. Mention your proficiency in Microsoft Office and any other tools that are relevant to the role.
Showcase Problem-Solving Abilities: Include examples of how you've successfully managed problems or incidents in previous roles. This will demonstrate your capability to meet SLAs and exceed client expectations, which is crucial for this position.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role
Make sure you have a clear understanding of what a Technical Account Manager does. Familiarise yourself with the responsibilities listed in the job description, especially around managing client relationships and developing strategies.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with technology, particularly in areas like cloud, storage, and infrastructure. Highlight any relevant projects you've managed and how they relate to the role.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Respond thoughtfully and ask clarifying questions to show your engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing client expectations or resolving incidents. Think of examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
