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- Tasks: Monitor students' online activities to identify safeguarding risks and liaise with schools.
- Company: Join Qoria, a global leader in child digital safety technology, protecting millions of children worldwide.
- Benefits: Enjoy an employee share scheme, enhanced leave, tech allowance, and career progression opportunities.
- Why this job: Make a real impact by ensuring children's online safety while working in a supportive team environment.
- Qualifications: Strong English skills, IT proficiency, and understanding of online youth culture are essential.
- Other info: This role involves moderating sensitive content; welfare support is provided.
The predicted salary is between 28800 - 43200 £ per year.
Join an organization that helps keep children safe online. Who we are? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We operate under the ‘Linewize’ brand in North America and Asia Pacific, ‘Smoothwall’ in the UK, and ‘Qoria’ in EMEA. Our solutions protect children online, identify at-risk children based on digital behaviours, and help teachers maintain safe learning environments. Over 27,000 schools and 6 million parents rely on our solutions to keep 22 million children safe across 180 countries. Due to GDPR restrictions, applicants must be UK based.
Available Shift Patterns: 24/7 on a rotational basis
Interviews: Recruitment evenings on Tuesday 17th June (8pm-9pm) and Wednesday 18th June (8pm-9pm). Please keep both times free. Second interviews in W/C 23rd June. Start Date: 21st July. The first 4 weeks of training will be Monday-Friday, 9am-5.30pm.
Role Overview: We seek Associate Education Monitoring Analysts to support our Smoothwall Monitor Managed Service by monitoring students' online activities worldwide to identify safeguarding risks and liaise with Designated Safeguarding Leads (DSLs) when needed. The role requires keen attention to detail, understanding of online youth culture, and the ability to work quickly and accurately.
Core Responsibilities:
- Content assessment including monitoring keystrokes and screenshots
- Identifying and flagging safeguarding risks to schools/DSLs
- Contacting DSLs/Schools about critical risks (e.g., suicide, illegal content)
- Providing timely responses and handling high content volumes efficiently
- Collaborating with team members for incident reviews and escalating complex cases
- Monitoring emerging online trends and sharing insights with the team
Essential Requirements:
- High proficiency in English (written and verbal)
- Strong IT skills, familiarity with social media, online games, and youth apps
- Understanding of online culture and norms
- Decisiveness and ability to act swiftly
- Calm, empathetic approach in challenging situations
- Strong work ethic and focus for extended periods
- Excellent communication and interpersonal skills
- Team-oriented and adaptable to fast-paced environments
Desirable Skills:
- Experience in web/content moderation
- Experience with vulnerable populations or safeguarding laws
Personal Traits:
- Deep commitment to user safety
- Collaborative spirit and continuous improvement mindset
- Meticulous attention to detail with high-quality output
This role involves moderating potentially distressing content. Welfare support is available. Applicants must pass an enhanced DBS check, and a criminal record does not automatically disqualify.
Benefits:
- Employee share scheme
- Enhanced holiday and family leave
- Tech allowance
- Opportunities for career progression and industry exposure
We value your contribution to creating safe online spaces for children. If interested, please submit your application. We are currently accepting applicants with full UK working rights only.
Associate Education Monitoring Analyst - 24/7 Rotation Shift employer: Qustodio (part of the Qoria family)
Contact Detail:
Qustodio (part of the Qoria family) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Education Monitoring Analyst - 24/7 Rotation Shift
✨Tip Number 1
Familiarise yourself with the latest trends in online youth culture and digital safety. Understanding the platforms and apps that children use will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've had to act quickly in a challenging situation. This role requires decisiveness, so having examples ready will show your ability to handle pressure.
✨Tip Number 3
Network with professionals in the child digital safety sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Be prepared for the recruitment evenings by having questions ready about the company culture and the specifics of the role. Showing genuine interest will set you apart from other candidates.
We think you need these skills to ace Associate Education Monitoring Analyst - 24/7 Rotation Shift
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Associate Education Monitoring Analyst position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in content moderation, safeguarding, or working with vulnerable populations. Use specific examples to demonstrate your understanding of online youth culture and your ability to handle sensitive situations.
Showcase Communication Skills: Since strong communication is essential for this role, ensure your application reflects your proficiency in English. Pay attention to your writing style, clarity, and grammar in both your CV and cover letter.
Prepare for Interviews: Be ready to discuss your approach to monitoring online activities and how you would handle challenging situations. Think about examples from your past experiences that showcase your decisiveness, empathy, and teamwork skills.
How to prepare for a job interview at Qustodio (part of the Qoria family)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Associate Education Monitoring Analyst. Familiarise yourself with online safety issues, safeguarding risks, and the importance of monitoring students' online activities.
✨Show Your Empathy
This role requires a calm and empathetic approach, especially when dealing with sensitive content. Be prepared to discuss how you would handle challenging situations and demonstrate your understanding of the emotional aspects involved.
✨Highlight Your IT Skills
Since strong IT skills are essential for this position, be ready to talk about your experience with social media, online games, and youth apps. Mention any relevant tools or software you have used in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving abilities. Think of examples from your past experiences where you had to act quickly and accurately under pressure.
