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For Companies At a Glance
- Tasks: Lead and mentor a team of coordinators while managing processes and performance.
- Company: Join Arcus FM, a rapidly growing company with ambitious plans.
- Benefits: Enjoy a competitive salary, bonus scheme, generous leave, and health perks.
- Why this job: Be visible at Director level and make a real impact in a dynamic environment.
- Qualifications: Strong people management skills and experience in a multi-site business are essential.
- Other info: Flexible working options available; apply now to seize this opportunity!
The predicted salary is between 29000 - 39000 £ per year.
Overview
Do you have experience in managing a team? Do you want to be visible at Director level? Do you want to work for a company with ambitious growth plans? If so, read on to find out more… We have a rare opportunity for an experienced Team Supervisor to join us on a permanent basis. This role can be based in our Upminster or Redditch office.
Responsibilities
- You’ll be leading a small team of coordinators.
- You’ll be coaching and mentoring new starters and guiding and supporting the current team when required, on any new processes/systems due to new contract wins or changes to the current contracts.
- You’ll have the ability to create new process documents from scratch for any new processes implemented or make amendments to current processes and deliver them from a training perspective to your team.
- You’ll have the ability to manage the team from both a remote and office-based setting.
- You’ll be dealing with various team requirements from shift rotas, holiday management to performance management.
- You’ll be your team's point of contact for any escalations, where you’ll investigate and resolve the issues arisen ensuring stakeholders and your team are happy.
Qualifications
- You’ll be a strong people manager who doesn’t shy away from performance management.
- You’ll be confident, self-motivated with a ‘can-do’ attitude.
- You’ll have exceptional communication skills using different styles to deliver clear messages at all levels.
- You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
- You’ll currently be working within a similar multi-site business as a Team Supervisor.
- You’ll have ample knowledge within team management and an understanding of commercial or estimation process is desirable.
- You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint experience is desirable.
When you join us, you’ll receive:
- Salary: Up to £34,643 depending on experience up to 4% bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Salary Sacrifice Electronic Vehicle Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q / Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Operations Contract Support Supervisor employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Contract Support Supervisor
✨Tip Number 1
Familiarise yourself with Arcus FM's values and culture. Understanding their approach to team management and customer service will help you align your answers during interviews, showcasing that you're a great fit for their environment.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in the past, particularly in multi-site environments. Highlight your experience in coaching and mentoring, as this is crucial for the Operations Contract Support Supervisor role.
✨Tip Number 3
Brush up on your Excel and PowerPoint skills. Since proficiency in these tools is desirable, being able to demonstrate your capabilities during discussions can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you handle change and manage stakeholder expectations. Given the dynamic nature of the role, showcasing your adaptability and problem-solving skills will be key in impressing the interviewers.
We think you need these skills to ace Operations Contract Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and performance management, as these are key aspects of the Operations Contract Support Supervisor role. Use specific examples to demonstrate your leadership skills and ability to adapt to changing priorities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your relevant experience in managing teams and your approach to coaching and mentoring. Be sure to align your skills with the responsibilities outlined in the job description.
Showcase Communication Skills: Since exceptional communication skills are essential for this role, consider including examples of how you've effectively communicated with different stakeholders in previous positions. This could be in your CV or cover letter.
Highlight IT Proficiency: Given the requirement for excellent administration and IT skills, particularly in Excel and PowerPoint, make sure to mention any relevant experience or certifications you have in these areas. This will help demonstrate your capability to handle the administrative aspects of the role.
How to prepare for a job interview at Arcus FM
✨Showcase Your Leadership Skills
As a Team Supervisor, you'll be expected to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring abilities.
✨Demonstrate Adaptability
The role involves managing ever-changing priorities. Be ready to discuss situations where you've had to adapt quickly to new processes or changes in workload, highlighting your structured and methodical approach.
✨Communicate Clearly
Exceptional communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you tailor your communication style to different audiences.
✨Prepare for Performance Management Questions
Since performance management is a key aspect of the role, think about how you've handled performance issues in the past. Be ready to discuss your approach to resolving conflicts and ensuring team satisfaction.
