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- Tasks: Lead a team to achieve sales targets and ensure customer satisfaction.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for garages and bodyshops.
- Benefits: Enjoy a motivating workplace with strong learning and development opportunities.
- Why this job: Be part of a rapidly growing company that values diversity and personal growth.
- Qualifications: Experience in team leadership, customer service, and strategic planning is essential.
- Other info: Must be eligible to work in the UK without sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
TPS Centre Manager
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS has a national network of TPS Centres with a 1,500-strong workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
- Ensure that the Centre targets and business objectives are achieved
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
- Ensure the team is motivated, recognised and incentivised
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
- Create a Manpower Plan for your centre and put a succession plan in place
- Create and maintain a customer-centric culture in the business
- Maintain a high level of customer satisfaction via the team
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
- Analyse internal and external market data to develop an understanding of the potential sales opportunities
- Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Maintain an effective relationship with all stakeholders
- Ensure the overall security of the stock and premises
Required Skills
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
- A passion for providing a great customer service experience and the automotive industry
- Possess the ability to communicate effectively and build strong relationships with key stakeholders
- Be experienced at devising strategies and implementing plans
- The ability to provide an exceptional customer service experience
- Ability to plan strategies and activities to grow and develop a business
- Be sales-focused and results-oriented
- Have a high degree of IT literacy and a proficient user of MS Office
- Management experience
About The Company
What we can offer you:
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
MSXI working on behalf of TPS part of the Volkswagen Group
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Centre Manager - London North West employer: TPS / MSX International
Contact Detail:
TPS / MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - London North West
✨Tip Number 1
Familiarize yourself with the Volkswagen Group and its brands. Understanding their values, products, and market position will help you align your experience and vision with what TPS is looking for in a Centre Manager.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific strategies you've implemented to achieve business targets in a B2B environment.
✨Tip Number 3
Showcase your customer service passion by sharing stories that demonstrate your commitment to providing exceptional experiences. This will resonate well with TPS's focus on maintaining high customer satisfaction.
✨Tip Number 4
Research the latest trends in the automotive industry, especially regarding parts supply and customer service. Being knowledgeable about current market dynamics will help you stand out as a candidate who can drive sales and growth.
We think you need these skills to ace Centre Manager - London North West
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Centre Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in team leadership, customer service, and sales strategy development. Use specific examples that demonstrate your ability to meet business targets in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer service. Mention how you can contribute to creating a motivating and inclusive workplace at TPS.
Include Right to Work Documentation: Ensure that you include verification of your Right to Work in the UK with your application. This is crucial as TPS can only accept applications from candidates eligible to work in the UK without sponsorship.
How to prepare for a job interview at TPS / MSX International
✨Understand the Company Culture
Before your interview, take some time to research TPS and its values. Understanding their commitment to a motivating and inclusive workplace will help you align your answers with what they are looking for in a Centre Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led and motivated a team in a B2B environment. Highlight your ability to set challenging yet achievable goals and how you’ve supported your team in reaching them.
✨Demonstrate Customer-Centric Thinking
Since customer satisfaction is key for TPS, come ready to share your strategies for creating a customer-centric culture. Discuss how you’ve previously ensured high levels of customer service and satisfaction in your past roles.
✨Prepare for Sales Strategy Discussions
As the role involves devising and implementing sales plans, be ready to talk about your experience with sales strategies. Bring examples of how you've analyzed market data to identify sales opportunities and how you’ve achieved business targets.
