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- Tasks: Provide 2nd Line IT Support, troubleshooting desktop, network, and server issues.
- Company: Join a growing tech team in Market Deeping, Lincolnshire.
- Benefits: Gain training on new technologies and enhance your skill set.
- Why this job: Diverse role with opportunities for personal growth and development.
- Qualifications: 3-4 years experience in IT support, strong knowledge of Windows Server and networking.
- Other info: On-site role, Monday to Friday; commutable distance required.
The predicted salary is between 36000 - 60000 £ per year.
Through company expansion, I am recruiting for a suitable experienced IT Support Engineer, with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set.
The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping.
Required Skills:
- Strong knowledge of Windows server (2016, 2019, and 2022)
- Microsoft Active Directory and Exchange experience
- Knowledge of networking technologies including VLANs, routing protocols, VPNs, firewalls, DHCP, DNS and switch configuration
- Experience and understanding of backup solutions and day-to-day management
- Office 365 and Azure experience including exchange online setup, SharePoint data structure
- Logical and methodical troubleshooting skills
- Administration of VMware and Hyper-V platforms
- Experience in provisioning VOIP devices
- PowerShell knowledge
- Strong ability to communicate well with other people
- Good timekeeping and self-management skills
- Ability to work on your own initiative and to tight deadlines
- Able to create detailed documentation
- Clean UK Driving licence
Desirable skills:
- Cisco CCNA or equivalent network qualification
- Basic understanding of Microsoft SQL
- Website coding and troubleshooting
IT Support Engineer - 2nd Line Support employer: W Talent
Contact Detail:
W Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 2nd Line Support
✨Tip Number 1
Make sure to brush up on your knowledge of Windows Server and Active Directory, as these are crucial for the role. Consider setting up a home lab to practice troubleshooting and configuration tasks, which will give you hands-on experience to discuss during interviews.
✨Tip Number 2
Familiarise yourself with the specific networking technologies mentioned in the job description, such as VLANs and VPNs. You could even create a small project or case study that demonstrates your understanding of these concepts, which can be a great talking point in your conversations with us.
✨Tip Number 3
Since this role involves a lot of communication, practice articulating your technical knowledge in simple terms. You might want to explain complex IT concepts to a friend or family member who isn’t tech-savvy, as this will help you convey your expertise clearly during interviews.
✨Tip Number 4
Don’t forget to highlight any experience you have with Office 365 and Azure. If you’ve worked on projects involving these platforms, prepare to discuss them in detail, as they are key components of the role and will show us that you’re ready to hit the ground running.
We think you need these skills to ace IT Support Engineer - 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially focusing on 2nd line support roles. Include specific technologies you've worked with, such as Windows Server, Office 365, and networking technologies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your troubleshooting abilities and experience with virtualisation technologies.
Showcase Relevant Skills: When detailing your experience, emphasise your knowledge of Microsoft Active Directory, Exchange, and any backup solutions you've managed. Highlight your ability to communicate effectively and work under tight deadlines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A clean, professional application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at W Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Office 365 in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing issues, especially related to networking technologies and virtualisation platforms like VMware and Hyper-V.
✨Communicate Effectively
Since the role requires good communication skills, practice explaining technical concepts in simple terms. This will show that you can interact well with clients and team members, which is crucial for a support role.
✨Prepare Questions About the Role
Have a few insightful questions ready about the team dynamics, training opportunities, and the technologies you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
