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- Tasks: Lead and manage support services for homelessness and mental health.
- Company: Join a dynamic team dedicated to enhancing lives in Nottinghamshire.
- Benefits: Competitive salary, opportunity for impactful work, and supportive team culture.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: 3+ years in service management, strong communication, and leadership skills required.
- Other info: Flexible hours and travel between sites; full UK driving licence needed.
The predicted salary is between 36000 - 41000 £ per year.
Location: Nottinghamshire.
Type: Full-Time
Salary: £36,000-£41,000
Role Overview:
Join our client's dynamic team to enhance the lives of those using our services. You will lead and manage homelessness and mental health support services, including a mental health helpline, crisis house, and out-of-hours homelessness provision.
Key Responsibilities:
- Ensure trauma-informed, customer-centered service delivery.
- Address and learn from complaints promptly.
- Foster equality, diversity, and individual rights.
- Maintain strategic relationships with partners and funders.
- Manage housing services, including property maintenance and tenant support.
- Lead, develop, and support a diverse staff team.
- Ensure compliance with operational policies and quality standards.
Requirements:
- 3+ years of experience managing services and teams in a housing or support setting.
- Strong partnership and networking skills.
- Excellent communication, leadership, and administrative skills.
- Commitment to equality, diversity, and trauma-informed care.
- Flexibility to work various hours and travel between sites.
- Full UK driving licence and access to a vehicle.
Apply to make a real impact in your community!
If you would like to know more about this role, give Tiyana a call on 0121 790 0980.
Support Services Manager employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Manager
✨Tip Number 1
Familiarise yourself with trauma-informed care principles. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the values that are crucial for this role.
✨Tip Number 2
Network with professionals in the housing and support services sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Research the organisation's current partnerships and funding sources. Being knowledgeable about their strategic relationships will show your proactive approach and help you discuss how you can contribute to maintaining and enhancing these connections.
✨Tip Number 4
Prepare examples of your leadership experience in managing diverse teams. Be ready to discuss specific challenges you've faced and how you successfully navigated them, as this will highlight your suitability for the role.
We think you need these skills to ace Support Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing services and teams, particularly in housing or support settings. Use specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals facing homelessness and mental health challenges. Mention your commitment to equality, diversity, and trauma-informed care, and how these values align with the company's mission.
Highlight Relevant Experience: In your application, emphasise your 3+ years of experience in similar roles. Discuss your ability to foster partnerships and manage diverse teams, as well as any specific achievements that showcase your impact in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Niyaa People
✨Showcase Your Experience
Make sure to highlight your 3+ years of experience in managing services and teams. Prepare specific examples of how you've successfully led similar support services, particularly in housing or mental health settings.
✨Demonstrate Your Commitment to Diversity
Discuss your understanding and commitment to equality, diversity, and trauma-informed care. Be ready to share instances where you've fostered an inclusive environment or addressed diversity challenges in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complaints and crisis situations. Think of scenarios where you effectively managed a crisis or resolved a complaint, and be prepared to explain your thought process.
✨Research the Organisation
Familiarise yourself with the organisation's mission, values, and the specific services they provide. This will not only help you tailor your answers but also demonstrate your genuine interest in making a positive impact in the community.
