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- Tasks: Assist customers with design advice and manage bespoke orders while supporting social media efforts.
- Company: Join a family-run business known for quality design and exceptional customer service in Darlington.
- Benefits: Flexible working hours, creative environment, and opportunities for personal growth.
- Why this job: Combine your passion for design with customer interaction in a vibrant store atmosphere.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a flair for creativity.
- Other info: Experience with CAD and Photoshop is a bonus, but not required.
The predicted salary is between 24000 - 36000 £ per year.
Salary dependent on skills and experience
Office based - Darlington DL1
Permanent, 3 days per week, with the flexibility to increase to 5 days during busy periods or to provide holiday cover.
About us
We are a proud family-run business with a passion for quality, design, and great service. Based in the heart of Darlington's Imperial Quarter, our beautiful store on Grange Road offers a curated selection of soft furnishings and lifestyle products from some of the world's most respected brands - along with exclusive finds our customers love to discover. With frequent new arrivals and a reputation built on genuine customer care, we have created a shopping experience that keeps people coming back.
About the role
This is a hands-on, creative role that combines great customer service with a focus on interior design. You will support the Senior Designer and Business Owner across in-store, phone, and online channels - from giving style advice and managing bespoke orders to updating displays and assisting with social media. A flair for design, strong people skills, and attention to detail are key. CAD skills are a bonus, not a must.
What we value
- Integrity: We act with honesty, transparency and mutual respect.
- Consistency: Everyone gets the same clear and timely communication.
- Ownership: We take pride in our work and ensure every customer interaction is a positive one.
Key Responsibilities but not limited to:
- Interior Design & Creative Support
- Assist in developing design concepts and bespoke schemes for customers
- Offer in-store advice on wallpaper, paint, fabrics, and styling
- Support the maintenance and refresh of shop displays and window dressing
- Collaborate with the Senior Designer to handle custom orders and queries
- Edit product imagery (e.g. in Photoshop) and contribute to website content updates
- Deliver a welcoming, knowledgeable service in person and by phone
- Manage customer orders and liaise with suppliers where needed
- Keep pricing and signage up to date across the shop floor and windows
- Ensure the shop is well-stocked, tidy, and visually appealing
- Participate in Shop-Watch and help maintain a secure environment
- Assist with packing and order fulfilment during busy periods or staff absence
- Contribute ideas to improve efficiency and workflow where relevant
- Help create, post, and manage engaging content across social channels
- Support efforts to grow audience engagement and reach
- Share responsibility for maintaining a clean and tidy shop and staff room
Education, Skills & Experience
- GCSEs (or equivalent) in English and Maths (Grade 4 or above)
- A warm, approachable personality and excellent communication skills
- A creative eye and an interest in interiors and design
- The ability to work well both independently and as part of a close-knit team
- Resilience, flexibility, and a can-do attitude
- CAD and Adobe Photoshop skills are desirable but not essential
- Competence with Microsoft Word and Excel is a plus
Interested? If you feel that you possess the relevant skills and experience please send your CV by return. Please also include a cover letter explaining why you have applied for this role and your interest in interior design.
Customer Experience & Interior Design Advisor in Darlington employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Interior Design Advisor in Darlington
✨Tip Number 1
Familiarise yourself with the latest trends in interior design and soft furnishings. This will not only help you during the interview but also show your genuine interest in the role and the industry.
✨Tip Number 2
Visit the store in Darlington before your interview. Take note of the displays, product selection, and overall customer experience. This will give you valuable insights to discuss during your conversation with us.
✨Tip Number 3
Prepare to showcase your people skills by thinking of examples where you've provided excellent customer service. Being able to articulate these experiences will demonstrate your fit for our customer-focused environment.
✨Tip Number 4
If you have any experience with social media or marketing, be ready to share your ideas on how to engage customers online. This is a key part of the role, and showing initiative can set you apart from other candidates.
We think you need these skills to ace Customer Experience & Interior Design Advisor in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and interior design. Emphasise any specific skills that align with the job description, such as communication skills and creativity.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the role and how your background makes you a great fit. Mention your passion for interior design and customer service, and provide examples of how you've demonstrated these qualities in previous roles.
Showcase Your Design Skills: If you have any experience with CAD or Adobe Photoshop, be sure to mention it. Even if these skills are not essential, demonstrating your creative abilities can set you apart from other candidates.
Highlight Your Teamwork and Flexibility: The role requires working closely with others and being adaptable. Share examples of how you've successfully collaborated in a team environment and how you've handled busy periods or changes in workload.
How to prepare for a job interview at Equals One Ltd
✨Show Your Passion for Design
Make sure to express your enthusiasm for interior design during the interview. Share any personal projects or experiences that highlight your creative flair and understanding of design principles.
✨Demonstrate Excellent Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Be prepared to discuss how you would handle customer queries and provide style advice effectively.
✨Prepare Examples of Past Work
Bring along a portfolio or examples of previous design work, even if it's just personal projects. This will help showcase your skills and give the interviewer a tangible sense of your style and capabilities.
✨Research the Company
Familiarise yourself with the company’s values and product offerings. Understanding their unique selling points will allow you to tailor your responses and demonstrate how you can contribute to their mission.
