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- Tasks: Lead the retail and catering operations at Lincoln Castle, ensuring a top-notch visitor experience.
- Company: Join Lincoln Castle, a historic site welcoming over half a million visitors each year.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package including pension and discounts.
- Why this job: Make an impact in a vibrant heritage environment while developing your leadership skills.
- Qualifications: Experience in a supervisory role is preferred; training provided for food hygiene qualifications.
- Other info: Hybrid working options available; apply early to avoid missing out!
The predicted salary is between 28800 - 43200 ÂŁ per year.
We’re looking for a driven and detail-oriented Visitor Experience Team Leader to lead on the retail and catering strand at Lincoln Castle – a flagship heritage site welcoming over half a million visitors annually. This is a hands-on leadership role that blends operational oversight with commercial focus to ensure our shop and café offer a high-quality, profitable experience for every guest. You’ll be part of a wider site management team, supporting daily delivery and deputising for the Site Manager as required – but your primary focus will be ensuring the retail and catering offer is both visitor-centric and commercially strong.
Key Responsibilities
- Oversee the day-to-day running of the Castle shop and café.
- Deliver commercial targets including spend per head, gross profit, and stock control.
- Lead visual merchandising, product display, and seasonal changeovers in the shop.
- Work with external suppliers and internal colleagues to source and manage product ranges.
- Monitor and support food safety, licensing, and hygiene compliance across catering.
- Input into menu planning and visitor offers aligned with programming.
Team Management
- Lead and motivate a team of Visitor Experience Officers, café assistants, and seasonal staff.
- Support onboarding, training, and development in line with our values and standards.
- Create and manage rotas ensuring appropriate staffing across front of house, shop, and café.
Visitor Experience
- Champion outstanding customer service throughout the commercial areas and site-wide.
- Respond to visitor feedback and act on opportunities to improve the visitor journey.
- Support large-scale events, peak days, and corporate/private hires as required.
Operational Support
- Work closely with the Site Manager and other Team Leaders to ensure smooth day-to-day running.
- Contribute to audits, stocktakes, risk assessments, and financial reconciliations.
- Assist in creating a safe, inclusive, and welcoming space for all visitors and staff.
About You
You’ll thrive in this role if you:
- Have experience in a supervisory or team leader role, ideally in retail, catering, or visitor attractions.
- Understand how to balance commercial performance with excellent visitor service.
- Have strong interpersonal and communication skills.
- Are confident working with EPOS systems, stock management tools, and basic financial reporting.
- Work flexibly and proactively as part of a rota including weekends, bank holidays, and occasional evenings.
- A Level 2 Food Hygiene qualification is desirable but not essential — training can be provided.
If you’re passionate about delivering outstanding visitor experiences while driving retail and café success, this is your chance to make an impact in a place where history is brought to life every day.
About Our Offer
Along with a competitive salary we are offering:
- “Green book” Local Government terms and conditions.
- Access to Local Government Pension scheme (contribution rate of approx. 24%).
- Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes.
- 37 hour working week (as full time) including flexible and hybrid working.
- A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more.
If this sounds like the role for you, then please read through the full Job Description, before clicking apply!
If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk.
Applications will close on 22/06/25 and interviews will take place WC 07/07/25.
For a confidential and informal discussion about the role please contact: All candidates are advised to read the attached job information pack prior to making an application.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer: We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Fluency Duty: In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Visitor Experience Team Leader employer: Lincoln
Contact Detail:
Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Team Leader
✨Tip Number 1
Familiarise yourself with Lincoln Castle and its visitor experience. Understanding the unique aspects of the site will help you demonstrate your passion for enhancing visitor experiences during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you motivated staff or improved customer service.
✨Tip Number 3
Research current trends in retail and catering within heritage sites. Being knowledgeable about what attracts visitors can help you propose innovative ideas during discussions with the hiring team.
✨Tip Number 4
Network with professionals in the heritage and visitor attraction sectors. Engaging with others in the field can provide insights and potentially lead to recommendations that strengthen your application.
We think you need these skills to ace Visitor Experience Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in retail or catering. Emphasise any achievements related to visitor experience and commercial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor experiences and your understanding of the balance between commercial success and customer service. Mention specific examples from your past roles that demonstrate your leadership skills.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills, as well as your experience with EPOS systems and stock management tools. These are crucial for the Visitor Experience Team Leader role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Lincoln Castle and how you can contribute to enhancing the visitor experience. This will help you stand out as a candidate who is genuinely interested in the position.
How to prepare for a job interview at Lincoln
✨Showcase Your Leadership Skills
As a Visitor Experience Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and creating a positive work environment.
✨Understand the Visitor Experience
Familiarise yourself with what makes a great visitor experience at heritage sites. Be ready to discuss how you would enhance customer service and respond to visitor feedback, ensuring that every guest leaves with a memorable experience.
✨Know Your Numbers
Since this role involves achieving commercial targets, brush up on your understanding of financial metrics like gross profit and spend per head. Be prepared to discuss how you would manage stock control and contribute to menu planning effectively.
✨Demonstrate Flexibility and Proactivity
This position requires working flexibly, including weekends and bank holidays. Highlight your willingness to adapt and provide examples of how you've proactively addressed challenges in previous roles, especially in busy retail or catering environments.
