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- Tasks: Join our team as a Systems Configuration Analyst, optimising field deployment systems.
- Company: HomeServe is a leading home assistance provider focused on customer experience and operational excellence.
- Benefits: Enjoy hybrid working, with flexible hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and challenges the status quo.
- Qualifications: Advanced knowledge of field deployment systems and data analysis skills are essential.
- Other info: This role requires commuting to Nottingham office twice a week.
The predicted salary is between 36000 - 60000 £ per year.
HomeServe are currently recruiting for a Systems Configuration Analyst to join the Operations Team in Nottingham. The ideal candidate will be a data driven, highly numerate self-starter who is not afraid to challenge the status quo. We work in a hybrid way with a requirement to travel into the Nottingham office 2 times per week to work with your team. With this in mind, you will be located within a convenient commute to Nottingham.
Working across the other Planning, Field and Contact Centre departments, the department works to ensure smooth short term and long-term operational performance, clear and accurate information and guidance to decision making.
PRINCIPAL ACCOUNTABILITIES:The Systems Configuration Analyst is responsible for the system configuration of the HomeServe field deployment system and associated programmes. Reporting to the Systems Configuration Manager, the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation.
Working closely with the Field/Central Operations Leadership team, the Systems Configuration Analyst is responsible for all aspects linked to the output of Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. This includes:
- Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements.
- Plan and execute assigned configuration tasks within deadlines.
- Provide system configuration support based on changing business needs.
- Review and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements.
- Assist in system analysis, design, development, and testing activities.
- Develop and maintain configuration policies and procedures.
- Analyse and resolve configuration issues in a timely manner.
- Develop and maintain configuration requirements document and obtain approval from business owners.
- Provide support in developing, implementing and testing patch releases and system upgrades related to the field deployment systems.
- Provide system technical guidance to non-technical stakeholders on matters which impact field planning and dispatch.
- Own the Service Bench/Click Operational performance output achieved ensuring HomeServe provides an effortless service to Customers.
- Identify operational improvements required to achieve current and future objectives based on Service Bench/Click knowledge which supports HomeServe's strategic direction.
- Review other relevant data sources and provide recommendations for improved field optimization performance.
- Liaise with key areas of the business to own the creation & validity of Service Bench/Click MI.
- Act as the conduit between Service Operations and Internal/External partners for all Service Bench/Click related matters.
- Be responsible for future development of the Deployment operating systems.
- Train/coach specific Service Bench/Click users to ensure maximum output is achieved.
- Own the Service Bench & Click risk/system failure incident management for Field/Central Operations.
- Review and adjust tactical Service Bench/Click settings to ensure the best Customer experience in the most efficient way.
- Remain current in terms of Deployment System technical approaches through membership of relevant external planning forums.
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:- Advanced knowledge of Field Deployment systems preferably Click.
- Ability to translate complex data into tangible actions.
- Knowledge of the Field Operation and the variables to deliver an efficient workforce.
- Understanding of the IT infrastructure required for a deployment system.
- Stakeholder management experience.
- Operational experience of IFS and PSO.
Field Service Management Configuration Analyst in Nottingham employer: HomeServe
Contact Detail:
HomeServe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Management Configuration Analyst in Nottingham
✨Tip Number 1
Familiarise yourself with the specific field deployment systems mentioned in the job description, particularly Service Bench and Click. Understanding their functionalities and how they impact customer experience will give you an edge during discussions.
✨Tip Number 2
Network with current or former employees of HomeServe, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how you've used it to drive operational improvements in previous roles. Be ready to share specific examples that demonstrate your ability to translate complex data into actionable insights.
✨Tip Number 4
Showcase your stakeholder management skills by preparing examples of how you've successfully collaborated with various teams in the past. This role requires working closely with different departments, so highlighting your teamwork abilities will be crucial.
We think you need these skills to ace Field Service Management Configuration Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Systems Configuration Analyst. Emphasise your data-driven approach and any experience you have with field deployment systems like Click.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of HomeServe's operations and how your skills can contribute to improving customer experience and operational efficiency. Mention specific examples from your past work that demonstrate your ability to challenge the status quo.
Highlight Technical Skills: In your application, be sure to mention any technical skills related to system configuration, data analysis, and stakeholder management. This is crucial for a role that requires translating complex data into actionable insights.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you are interested in working with HomeServe and how you can contribute to their strategic direction through your knowledge of field deployment systems.
How to prepare for a job interview at HomeServe
✨Showcase Your Data Skills
As a Systems Configuration Analyst, you'll need to demonstrate your ability to work with complex data. Prepare examples of how you've translated data into actionable insights in previous roles. This will show your potential employer that you can handle the data-driven aspects of the job.
✨Understand the Field Deployment Systems
Make sure you have a solid understanding of field deployment systems, particularly Click. Familiarise yourself with its functionalities and be ready to discuss how you would approach configuration tasks. This knowledge will set you apart from other candidates.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think about your past experiences working with different teams. Be prepared to share specific examples of how you've effectively communicated and collaborated with non-technical stakeholders.
✨Demonstrate Problem-Solving Abilities
The role requires analysing and resolving configuration issues. Prepare to discuss challenges you've faced in previous positions and how you approached solving them. Highlight your analytical skills and your ability to think critically under pressure.
