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- Tasks: Support users with IT issues and manage hardware/software lifecycles.
- Company: Join a leading aerospace client in Titchfield, working on exciting projects.
- Benefits: Competitive pay, potential for remote work, and a supportive team environment.
- Why this job: Be part of a high-profile project while enhancing your IT skills in a dynamic setting.
- Qualifications: High school diploma or associate degree; ITIL and CompTIA A+ certifications preferred.
- Other info: Opportunity to contribute to a major site relocation until February 2027.
The predicted salary is between 36000 - 60000 £ per year.
We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield. This is a fantastic opportunity to support a major site relocation and project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards.
Key Responsibilities
- Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
- Install and support operating systems and productivity software.
- Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
- Provide on-site IT support and assist in resolving broader technical issues.
- Contribute to root cause analysis and long-term problem management.
- Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
- Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.
Skills & Experience Required
- Education: Associate degree or high school diploma (required), Bachelor's degree (preferred).
- Certifications: ITIL Foundations certification, CompTIA A+ certification.
- Experience: Minimum 2 years' IT support experience in a hands-on technical role.
- Technical Skills: Microsoft Windows OS and Office suites, Hardware: PCs, laptops, mobile devices, peripherals, Basic knowledge of IT infrastructure: networks, servers, storage, phone systems, Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers), Understanding of cybersecurity principles.
- Soft Skills: Strong troubleshooting and problem-solving ability, Ability to adapt to complex, fast-moving IT environments, Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management.
Interested? Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
IT Analyst in Fareham employer: Matchtech Mobility
Contact Detail:
Matchtech Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst in Fareham
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description. Understanding how asset, incident, request, problem, and change management work will give you an edge during interviews.
✨Tip Number 2
Highlight any experience you have with hardware and software lifecycles, especially in a fast-paced environment. Be ready to discuss specific examples of how you've managed these processes in your previous roles.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills. Think of scenarios where you've successfully resolved technical issues, particularly in a support role, and be ready to share these stories.
✨Tip Number 4
Research the aerospace sector and understand its unique IT challenges. Showing that you have knowledge about the industry can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace IT Analyst in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in hands-on technical roles. Emphasise your familiarity with Microsoft Windows OS, Office suites, and any specific hardware you've worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the aerospace sector and detail how your skills align with the job responsibilities. Mention your ITIL Foundations and CompTIA A+ certifications to showcase your qualifications.
Highlight Soft Skills: Since the role requires strong troubleshooting and problem-solving abilities, make sure to provide examples of how you've successfully resolved technical issues in previous positions. This will demonstrate your capability to adapt to fast-moving IT environments.
Review Company Policies: Familiarise yourself with the company's policies on ethics, data protection, and information security. Mentioning your understanding of these principles in your application can show that you are a good fit for their compliance standards.
How to prepare for a job interview at Matchtech Mobility
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with hardware and software. Highlight specific examples of how you've deployed, configured, and supported end-user devices, as well as any relevant IT certifications you hold.
✨Understand ITSM Processes
Familiarise yourself with IT Service Management processes such as asset, incident, request, problem, and change management. Be ready to explain how you've applied these in previous roles to meet service levels and improve user satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past experiences where you've successfully troubleshot and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Emphasise Communication Skills
As a key point of contact between IT and users, strong communication is essential. Practice explaining complex technical concepts in simple terms, and be ready to share how you've improved user satisfaction through effective communication.
