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- Tasks: Provide advanced onsite and remote tech support to VIP users.
- Company: Join a dynamic team in Newcastle focused on top-notch IT solutions.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Why this job: Be part of a professional environment that values service excellence and innovation.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Opportunity to work outside core hours for added flexibility.
The predicted salary is between 43200 - 72000 £ per year.
Location: Newcastle
Competitive Salary
Working hours: Mon-Fri, 40 hours per week (available to work outside core hours)
The Senior Onsite IT Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism.
Senior Onsite IT Technician employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite IT Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in onsite IT support. Being knowledgeable about current trends will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in similar roles. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential technical assessments by practising common troubleshooting scenarios. This will demonstrate your problem-solving skills and readiness to handle the challenges of the role effectively.
✨Tip Number 4
Showcase your soft skills, particularly in communication and customer service. As you'll be working with VIP users, emphasising your ability to interact professionally and empathetically can set you apart from other candidates.
We think you need these skills to ace Senior Onsite IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing onsite and remote technical support. Emphasise any previous roles where you supported VIP users or worked in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for the Senior Onsite IT Technician role. Mention specific examples of how you've successfully met technology needs in previous positions and your commitment to high levels of service.
Highlight Technical Skills: Clearly list your technical skills that are relevant to the job description. Include any certifications or training that demonstrate your expertise in IT support, especially those that relate to advanced troubleshooting and user support.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication, problem-solving, and professionalism. These are crucial for a role that involves working closely with VIP users and ensuring their technology needs are met effectively.
How to prepare for a job interview at Verisure
✨Showcase Your Technical Expertise
As a Senior Onsite IT Technician, you'll need to demonstrate your advanced technical skills. Be prepared to discuss specific technologies you've worked with and how you've resolved complex issues in the past. Highlight any relevant certifications or training that showcase your expertise.
✨Emphasise Customer Service Skills
Since the role involves supporting VIP users, it's crucial to highlight your customer service abilities. Share examples of how you've provided exceptional support in previous roles, focusing on your communication skills and ability to handle high-pressure situations with professionalism.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common technical issues you might encounter and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Research the Company Culture
Understanding the company culture at the organisation you're interviewing with is key. Familiarise yourself with their values and mission statement, and be ready to explain how your personal values align with theirs. This shows that you're not just a fit for the role, but also for the team.
