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- Tasks: Lead daily hotel operations and inspire your team to deliver exceptional guest experiences.
- Company: Join Brightstar, an award-winning hospitality management company that prioritises people and excellence.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive culture with growth potential.
- Why this job: Be part of a vibrant team that values fun, integrity, and making a lasting impact in hospitality.
- Qualifications: Proven hotel management experience, strong operational skills, and confidence in budgeting and team leadership.
- Other info: Flexibility to work evenings and weekends is essential; excellent IT skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As General Manager you’ll provide day-to-day leadership and direction by maximising financial returns, driving development of people as well as creating and maintaining a unique and memorable guest experience throughout. You’ll lead from the front with direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction.
Brightstar’s values are at the heart of everything we do — Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As General Manager, you’ll bring these values to life by creating a workplace that is motivating, rewarding, and built on trust. You’ll inspire your team to aim high and grow, while ensuring every guest experience is delivered with care and authenticity. With your passion for hospitality and high standards, you’ll energise this hotel to drive strong revenue, deliver operational excellence, and make a lasting impact on both your people and your guests.
If you’re ready to lead a vibrant, guest-focused hotel with the backing of a supportive management company, we’d love to hear from you.
Key Responsibilities:- Oversee daily hotel operations across all departments
- Lead and motivate staff through effective onboarding, coaching, and performance feedback
- Maintain high standards in guest satisfaction and respond to feedback promptly
- Manage financial performance including budgeting, forecasting, and payroll control
- Uphold health, safety, and legal compliance across the property
- Build strong relationships with local partners and act as brand ambassador
- Collaborate with central teams to improve sales, marketing, and HR functions
- Competitive salary with bonus opportunities
- Supportive leadership and a culture that values development
- Company events and regular team engagement
- Opportunities to grow within a wider group of properties
We’re looking for someone who brings:
- Proven experience in hotel management, ideally in a boutique or high-occupancy property
- Strong operational and commercial skills
- A background in both rooms division and food & beverage
- Confidence in budgeting, forecasting, and team leadership
- Flexibility to work evenings, weekends, and bank holidays
- Excellent IT skills, including use of PMS and POS systems
- A proactive attitude and clear, confident communication style
Locations
General Manager in Fleet, Hampshire employer: Ecruit
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Fleet, Hampshire
✨Tip Number 1
Familiarise yourself with Brightstar's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in hotel management. Attend local events or join online forums to connect with others who might provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved guest satisfaction in previous roles. Highlighting measurable outcomes can set you apart from other candidates and showcase your leadership skills.
✨Tip Number 4
Research the local market in Fleet and understand the competitive landscape. Being knowledgeable about local trends and challenges will allow you to speak confidently about how you can drive revenue and enhance guest experiences in the area.
We think you need these skills to ace General Manager in Fleet, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in boutique or high-occupancy properties. Emphasise your operational and commercial skills, as well as any specific achievements in guest satisfaction and team leadership.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how you embody Brightstar's values. Share specific examples of how you've motivated teams and improved guest experiences in previous roles to demonstrate your fit for the General Manager position.
Highlight Financial Acumen: Since the role involves managing financial performance, be sure to include details about your experience with budgeting, forecasting, and payroll control. Use quantifiable results to showcase your ability to drive revenue and manage costs effectively.
Showcase Leadership Skills: Discuss your approach to leading and developing teams. Provide examples of how you've successfully onboarded and coached staff, and how you've responded to feedback to maintain high standards in guest satisfaction.
How to prepare for a job interview at Ecruit
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and performance feedback strategies.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgeting, forecasting, and financial performance management. Highlight specific instances where your financial decisions positively impacted hotel operations or guest satisfaction.
✨Emphasise Guest Experience
Brightstar values guest satisfaction highly. Prepare to share stories that illustrate how you've enhanced guest experiences in previous roles, and be ready to discuss how you would maintain high standards in this new position.
✨Align with Company Values
Familiarise yourself with Brightstar's core values: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. Be prepared to explain how you embody these values in your work and how you would instil them in your team.
