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- Tasks: Provide top-notch support for software applications and customer queries.
- Company: Join a thriving, award-winning tech company in Belfast focused on healthcare SaaS solutions.
- Benefits: Enjoy remote work, private healthcare, a 10% bonus, and 35 days annual leave.
- Why this job: Make a meaningful impact in a growing tech business with a great culture and career development.
- Qualifications: Minimum 1 year experience supporting SaaS products; strong communication and prioritization skills required.
- Other info: Flexible shifts including weekends; opportunity to collaborate in the Belfast office.
The predicted salary is between 28800 - 42000 £ per year.
Remote Software Support Analyst Mix of Day / Evening / Weekend Shifts Growing Local Tech Success Story Min 1 years experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If you’re seeking a software support role that will significantly impact the organisation’s customer experience, this opportunity is perfect for you! Our client specialises in providing SaaS solutions for healthcare organizations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Since day one, our client has experienced significant growth. Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience. Benefits As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization. The Role As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience. Your Skills + Aspirations You will possess min of 1 year experience in supporting a SaaS product or technical application. You will possess effective communication skills, attention to detail, and the ability to prioritise and tier tasks accordingly. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below! Skills: Tech Saas Suport Communication Attention to detail Prioritization Benefits: Work From Home
Adepta Partners Limited | Remote Software Support Analyst Mix of Shifts Including Weekends and BH employer: Adepta Partners Limited
Contact Detail:
Adepta Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adepta Partners Limited | Remote Software Support Analyst Mix of Shifts Including Weekends and BH
✨Tip Number 1
Familiarize yourself with the specific SaaS products that the company supports. Understanding their software and its applications in the healthcare sector will give you an edge during discussions.
✨Tip Number 2
Highlight your flexibility in working various shifts, including weekends and evenings. This is crucial for the role, so be sure to mention any previous experience you have in similar environments.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've effectively communicated with customers in past roles. Real-life examples can demonstrate your ability to enhance customer experience.
✨Tip Number 4
Show your enthusiasm for technology and continuous learning. Mention any relevant courses or certifications you've completed, as this aligns with the company's focus on personal development.
We think you need these skills to ace Adepta Partners Limited | Remote Software Support Analyst Mix of Shifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in supporting SaaS products or technical applications. Mention specific tools or software you have worked with and how they relate to the role.
Showcase Communication Skills: Since effective communication is key for this position, provide examples of how you've successfully communicated with customers or team members in previous roles. This could include resolving issues or providing support.
Demonstrate Flexibility: Given the mixed shifts including weekends, highlight your availability and willingness to work flexible hours. Mention any previous experience working in similar shift patterns.
Express Passion for Technology: Convey your enthusiasm for technology and learning. Share any relevant courses, certifications, or personal projects that showcase your commitment to developing your skills in the tech field.
How to prepare for a job interview at Adepta Partners Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with tech in your previous roles, especially in SaaS environments, to demonstrate your genuine interest.
✨Highlight Your Customer Support Experience
Since this role focuses on customer experience, be prepared to discuss specific instances where you provided exceptional support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Adaptability
Given the mixed shifts required for this position, emphasize your ability to adapt to different schedules. Share experiences where you successfully managed varying workloads or worked outside of traditional hours.
✨Prepare Questions About the Company Culture
Research the company's culture and values, and prepare thoughtful questions to ask during the interview. This shows your interest in being part of their team and helps you assess if it's the right fit for you.
