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- Tasks: Oversee onboarding processes and ensure smooth operations for new riders.
- Company: Join Deliveroo, a tech-driven company transforming how we shop and eat.
- Benefits: Enjoy hybrid work, free Deliveroo Plus, generous leave, and wellness perks.
- Why this job: Be part of a fast-paced team making a real impact in a growing industry.
- Qualifications: Proficient in English and Italian, strong communication skills, and organised.
- Other info: Diversity is key; we welcome all backgrounds and offer adjustments for applicants.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care London - The River Building HQ Permanent
About the team: We are seeking an experienced individual to join our Central Rider Operations team. This dynamic and fast-paced team plays a critical role in onboarding new riders and ensuring our fleet is adequately staffed to meet customer demand. Additionally, the team conducts regular audits to maintain compliance across our rider base. This is an excellent opportunity to join a rapidly growing company and further develop your operational expertise. You will report directly to the Onboarding Team Lead.
About the role: In this role, you will be responsible for overseeing the processes that guide applicants through the onboarding stages, conducting audits, and ensuring smooth, efficient operations. You will also identify areas for improvement and implement necessary updates. This is a full-time position based in our London office, with a hybrid work policy (three days in the office, two days working from home), Monday through Friday. You will be required to work some weekends throughout the year.
Key Responsibilities:
- Support applicants through the onboarding stages by ensuring smooth movement through application flows
- Work towards weekly hiring targets by managing onboarding flows effectively, and proactively identify and escalate any bottlenecks or blockers that could impact the achievement of targets.
- Respond to internal and external applicant-related escalations
- Monitor onboarding supply pipelines and report any issues, blockers, or anomalies to the Rider Onboarding Team Lead
- Conduct quality checks to ensure new riders meet necessary onboarding standards and document requirements
- Escalate issues with suggested solutions where possible, helping to unblock onboarding flows
- Carry out administrative tasks related to rider onboarding
- Collaborate with other members of the Rider Operations team to help meet KPIs and targets
- Maintain up-to-date process documentation and suggest improvements where appropriate
- Engage positively in team meetings, contributing to discussions and sharing updates
Requirements:
- You are proficient in written and spoken English and Italian
- You have strong communication skills
- You are highly organised with excellent attention to detail
- You are comfortable following structured processes and escalating where guidance is needed
- You are a team player and collaborate well with others
- You are adaptable and can work effectively in a fast-paced environment
- You are motivated, consistent, and eager to learn
- You are familiar with Google Sheets or Excel (basic to intermediate level)
- Experience using Salesforce
- Proficient in French, Dutch
Why Deliveroo:
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare.
Benefits:
- A competitive and comprehensive compensation and benefits package
- Up to 5% matched pension contributions
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
- Free Deliveroo Plus: free delivery and access to special offers
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
- Funded single cover healthcare on our core plan, with the option to add family members at own cost
- Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
- Maternity, paternity and shared parental leave, eligible from day one of employment
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.
Operations Representative, Rider Onboarding employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Representative, Rider Onboarding
✨Tip Number 1
Familiarise yourself with the onboarding processes and challenges faced by rider operations. Understanding the common bottlenecks can help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and team dynamics. This knowledge can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Brush up on your Google Sheets or Excel skills, as these tools are essential for monitoring onboarding supply pipelines. Being able to demonstrate your proficiency can set you apart from other candidates.
We think you need these skills to ace Operations Representative, Rider Onboarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Representative role. Focus on your organisational skills, attention to detail, and any experience in onboarding or customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit for the team.
Highlight Language Proficiency: Since proficiency in English and Italian is required, ensure you clearly state your language skills in your application. If you have additional language skills, such as French or Dutch, mention those too!
Showcase Team Collaboration: In your application, provide examples of how you've successfully worked in teams. Highlight your ability to collaborate and communicate effectively, as these are key attributes for the role.
How to prepare for a job interview at Deliveroo
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the requirements, especially in onboarding processes and operational efficiency.
✨Showcase Your Communication Skills
As an Operations Representative, strong communication is crucial. Prepare examples of how you've effectively communicated with team members or applicants in previous roles, particularly in resolving issues or providing support.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and maintain attention to detail. You might want to share specific instances where your organisational skills helped streamline a process or improve efficiency in a previous job.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to onboarding bottlenecks or compliance audits, and think about how you would approach these challenges while suggesting potential solutions.
