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For Companies At a Glance
- Tasks: Manage membership operations, enhance member experiences, and streamline logistics.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy family care leave, insurance coverage, wellbeing resources, and a generous colleague discount.
- Why this job: Be part of a dynamic team that values creativity and inclusivity while making a real impact.
- Qualifications: Experience in fast-paced operations and strong communication skills are essential.
- Other info: Hybrid work policy with an average of 3 days in the office.
The predicted salary is between 28800 - 43200 £ per year.
Are you interested in step changing the LEGO Group membership program operations and joining a value driven company in an exciting global role? If so, seize the opportunity to join The LEGO Group as our Membership Operations Specialist!
Core Responsibilities
- Bring your passion for Membership & Personalisation to build direct and long-lasting relationships with consumers and shoppers and help us inspire more builders of tomorrow!
- Collaborate with the Mechanics Team and Reporting Manager to streamline logistics and inventory management for member benefits and rewards.
- Ensure smooth technical implementation and delivery of member benefits and rewards.
- Manage operational projects for Membership Enablement, coordinating with selected vendors to achieve key performance indicators.
- Provide operational support to create a seamless membership registration experience across multiple channels.
- Offer operational assistance to LEGO Branded Channel retailers in collaboration with the Membership Activation Team.
- Support initiatives to enhance membership satisfaction and ongoing improvement projects, focusing on maintaining high satisfaction levels, including monitoring the Net Promoter Score (NPS).
This role supports the daily operations of the Membership Program, ensuring smooth processes, seamless access to benefits and rewards, and improved member experiences.
Do you have what it takes?
Are you a positive, problem-solving individual who thrives both in team settings and independently? If you’re driven, good at building relationships, and excel at influencing those around you, we want to hear from you.
We Are Looking For a Candidate Who Has
- Experience of working in a fast-paced operational environment.
- Consistent record in delivering operational requirements that improve efficiency and effectiveness.
- Excels at communicating with stakeholders (written & oral); able to convey simple recommendations based on solid foundation.
- Experience working in a global multi-cultural manufacturing company with a complex channel mix (D2C and B2B).
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you'll be assigned a primary workplace location i.e., one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Membership Operations Specialist employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Operations Specialist
✨Tip Number 1
Familiarise yourself with the LEGO Group's membership programme and its benefits. Understanding the intricacies of how the programme operates will help you demonstrate your passion for membership and personalisation during interviews.
✨Tip Number 2
Network with current or former employees of the LEGO Group, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. The hiring team will be looking for candidates who can demonstrate a consistent record of delivering results in fast-paced environments.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions with the recruitment team. Whether it's during a phone call or an interview, being able to convey your ideas effectively will set you apart from other candidates.
We think you need these skills to ace Membership Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Membership Operations Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in operational environments, particularly in membership or customer service roles. Use specific examples to demonstrate your achievements and how they relate to improving efficiency and effectiveness.
Write a Tailored Cover Letter: In your cover letter, express your passion for membership and personalisation. Highlight your problem-solving skills and ability to build relationships, as these are key traits the LEGO Group is looking for. Make sure to connect your past experiences to the core responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a fast-paced operational environment.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for Membership
Make sure to express your enthusiasm for membership programmes and personalisation during the interview. Share examples of how you've built relationships with consumers in previous roles, as this aligns perfectly with the core responsibilities of the Membership Operations Specialist.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled operational challenges in a fast-paced environment. Highlight your ability to streamline processes and improve efficiency, as this is crucial for the role.
✨Communicate Clearly with Stakeholders
Since the role requires excellent communication skills, practice conveying complex ideas simply and effectively. Be ready to provide examples of how you've successfully communicated with various stakeholders in past positions.
✨Understand the Global Context
Familiarise yourself with the LEGO Group's global operations and the complexities of their channel mix. Showing that you understand the nuances of working in a multicultural environment will demonstrate your readiness for the role.
