Service Delivery Lead

Global Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies. By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Service Delivery Lead By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Service Delivery Lead Job Location: United Kingdom Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for a Service Delivery Lead in our Home Adjusting team. This role offers the chance to help grow and strengthen client relationships by working closely with operational teams to meet expectations and support business goals. Acting as the client’s voice, you’ll ensure their values and priorities are reflected in everything we do. You’ll take ownership of day-to-day queries, resolve issues efficiently, and escalate concerns when needed to drive improvements. You’ll be expected to spot opportunities for process improvement, reduce inefficiencies, and monitor financial impacts such as WIP and fee exposure. Supporting audits, managing client requests, and collaborating with delivery teams will also be part of your remit. You’ll stand out if you’re customer-focused, results-driven, digitally savvy, and a clear communicator who enjoys solving problems. This is perfect for someone who thrives on collaboration, enjoys variety in their day, and wants to make a real impact on client satisfaction. The skills you will have when you apply: Technical expertise : Have strong technical claims knowledge; Cert CILA or Cert CII qualified. Policy and process application : Experience in applying client policies, philosophies, and processes. Service mindset : A passion for the delivery of first-class customer service. Growth and support : Maintains and enhances own development; uses experience to support others. Digital and decision-making strength : Customer-centric, goal-orientated, digital innovator, and confident problem-solver. The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role. What we’ll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Employee assistance programme for employee wellbeing Group Income Protection Other benefits Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications Discounts on various products and services This isn\’t just a position, it\’s a pivotal role in shaping our industry At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. Next steps for you: Think we\’d be a great match? Apply now –we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwickis an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. About Us Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com #J-18808-Ljbffr