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For Companies At a Glance
- Tasks: Manage and enhance the private client experience for luxury clients.
- Company: Join Phoebe Philo, a renowned name in luxury fashion, known for its unique style.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking.
- Why this job: Be a brand ambassador, build relationships, and shape luxury experiences for high-value clients.
- Qualifications: Experience in luxury client management and a passion for fashion are essential.
- Other info: Multilingual skills are a plus; embrace a proactive approach to client relations.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the role
Responsible for Private Clients for Phoebe Philo, this role involves:
- Maintaining and developing the private client sales experience, developing and implementing a specific, bespoke approach to private clients which is in line with the Phoebe Philo house image and culture.
- Acting as a Phoebe Philo house Ambassador to build and maintain a loyal base of high-value private clients.
Responsibilities
Private Client Experience
- Implement a specific, bespoke approach to private client management, including curation of potential client groups, client management approach, service strategies to improve client experience.
- Capture feedback and insights about what has satisfied, delighted and frustrated clients, what their general interests and preferences are, and feedback across departments to improve and optimise the private client experience.
- Build direct relationships with private clients and, when required, travel to clients to present collection edits and provide advice on fitting and styling.
- Host private clients during collection consultations either in person or virtually, ensuring the product is presented in line with Phoebe Philo house culture at all times.
- Design individual client plans based on specific client needs to tailor their experience and strengthen key relationships.
- Work with the technology and operations teams to continuously improve the private client journey.
- Ensure regular communication with full database on product novelty, key moments for the Brand, important events, and clients’ personal key moments celebrations.
Brand Ambassador
- Embody the Phoebe Philo house culture for customers and the private client team, instilling passion and pride in the work.
- Build an expert level of product knowledge and insight into the collections, sharing this confidently with clients and advising them on fabric, construction, fit and styling as required.
- Keep up to date with market trends, understanding forthcoming customer initiatives and monitoring competitors.
- Work collaboratively with cross-functional teams and input into planning and execution of any curated events, and host clients during the events.
Back Office
- Monitor private client sales performance, analyse results to propose action plans and improve overall performance.
- Manage private client stock levels to monitor availability, prioritization and allocation across the client base.
- Put together and receive deliveries for clients ahead of appointments, help other team members during quieter times with needed operational topics.
Qualifications, Skills, Experience Required
- Extensive experience serving a global network of individuals and ambassadors engaged with luxury, gained through roles in private client management, personal shopping and/or boutique management.
- Specialist knowledge of luxury product, preferably in the womenswear and leather goods arena.
- Wide and deep network of connections with clients that are interested in Phoebe Philo.
- Be comfortable and skilled in selling through digital channels with a strong understanding of key social channels and IT tools (internet, excel, PPT).
- Highly adept at making and maintaining new connections.
- An active interest in culture and current affairs to enable you to engage with clients on an intellectual level across a broad range of topics.
- A refined, subtle and skillful approach to sales.
- Distinctive personality.
- Able to present with a personal style appropriate to the Phoebe Philo house culture.
- Multi-lingual skills would be an advantage.
- Proactive and positive in approach, with ability to tackle issues and identify and implement solutions.
- An ability to balance a commitment to business goals with a focus on client needs and experience.
Private Client Relations Advisor employer: Phoebe Philo
Contact Detail:
Phoebe Philo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Relations Advisor
✨Tip Number 1
Network actively within the luxury fashion industry. Attend events, exhibitions, and social gatherings where you can meet potential clients and industry professionals. Building relationships in person can significantly enhance your chances of landing a role like this.
✨Tip Number 2
Familiarise yourself with Phoebe Philo's brand ethos and product offerings. Understanding the house culture and being able to articulate it will help you stand out as a candidate who truly embodies the brand's values.
✨Tip Number 3
Showcase your ability to engage with clients on various platforms. Highlight your experience with digital sales channels and social media, as these skills are crucial for connecting with high-value private clients in today's market.
✨Tip Number 4
Demonstrate your knowledge of current trends and cultural topics. Being well-versed in these areas will allow you to connect with clients on a deeper level, making you a more appealing candidate for the role.
We think you need these skills to ace Private Client Relations Advisor
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and qualifications required for the Private Client Relations Advisor position. Tailor your application to reflect how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your extensive experience in private client management or personal shopping. Provide specific examples of how you've successfully built relationships with high-value clients and improved their experience.
Showcase Your Knowledge: Demonstrate your specialist knowledge of luxury products, particularly in womenswear and leather goods. Mention any relevant connections you have within the industry and how they can benefit the role.
Personalise Your Application: Craft a personalised cover letter that reflects your understanding of the Phoebe Philo house culture. Use this opportunity to convey your passion for the brand and how you embody its values in your professional approach.
How to prepare for a job interview at Phoebe Philo
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in private client management. Highlight specific examples where you've tailored experiences for clients, and how you captured feedback to improve their satisfaction.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Phoebe Philo's collections and the luxury market. Be ready to discuss fabrics, construction, and styling tips, as this will show your passion and expertise in the field.
✨Embody the Brand Culture
Research the Phoebe Philo house culture and values. During the interview, reflect these values in your responses and demonstrate how you can be a brand ambassador, building relationships with high-value clients.
✨Engage with Current Affairs
Stay updated on cultural trends and current affairs that may interest potential clients. This will help you engage in meaningful conversations during the interview, showcasing your ability to connect on an intellectual level.
