Hayward Hawk | Customer Success Executive

Customer Success Executive As a Customer Success Executive, you will play a vital role in driving the success of the organization by managing customer accounts, fostering long-term partnerships, onboarding new clients, and promoting mutual growth. This position offers opportunities for career development within a supportive and expanding team. Key Responsibilities: Build and maintain strong relationships with multiple accounts, acting as a trusted advisor to understand customer needs. Identify new sales opportunities with existing clients and develop strategies to maximize account potential. Negotiate contracts and secure new product opportunities that provide value to both customers and the company. Share expertise with colleagues and offer guidance to junior team members when necessary. Stay informed on customer, market, and industry trends to anticipate future needs and identify growth opportunities. Provide product support for accounts by collaborating with internal teams to resolve issues promptly. Manage the onboarding process for new clients, ensuring smooth integration by coordinating with relevant teams. Monitor and report on business activities, delivering timely and accurate reports to clients and management. Candidate Profile Key Attributes: Determined and eager to take on new challenges. Confident communicator with strong empathy and the ability to engage with senior executives. Customer-focused with a passion for client interaction. Highly organized and proactive. Qualifications: A degree in business, IT, or a related field (2:1 or equivalent preferred) or relevant experience in a similar sector. Three grades of B or above at A-Level are desirable but not essential. Essential Experience: At least one year of experience in an account management role, ideally in technology, consulting, insurance, financial, or utilities sectors. Proven ability to manage and grow multiple B2B relationships in a target-driven environment. Strong analytical skills with the ability to interpret data effectively. Proficiency in MS Office, particularly Excel. Demonstrated ability to self-learn and adapt. Excellent verbal and written communication skills, with confidence in both face-to-face and virtual interactions. Desirable Experience: Familiarity with IT, e-commerce, fintech, or financial services environments. Understanding of web or software development principles. Experience using CRM tools or Google Analytics. This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences while driving business growth. For more information, please contact Alice Armstrong at Hayward Hawk. Skills: B2B Account management Upselling