IT Support Specialist

Join to apply for the IT Support Specialist role at EnerSys

Join to apply for the IT Support Specialist role at EnerSys

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

This position will be focusing primarily on our Energy Systems line of business, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switchgear, security, emergency lighting and general electronics. Some of the reserve power brands include PowerSafe,DataSafe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

Job Purpose

Reporting to the IT Support Lead UK, the IT Support Specialist will support end users across infrastructure and business applications as part of the EMEA team. The role covers four UK offices and remote support across EMEA, with UK travel expected once per quarter

Essential Duties And Responsibilities

• Supporting end user Windows and MS Application support
• Providing local IT Support at UK Locations
• PC/Laptop/Mobile installation and configuration
• User Account Management and Networking
• Ensuring calls/tickets are managed in accordance with procedures and SLA

Skills / Experience / Qualifications Requirement

• Advanced IT knowledge with strong experience in computer hardware and Windows operating systems
• Hands-on experience supporting Windows 11 or completion of Windows 11 support training
• ITIL 4 Foundation certification (or equivalent knowledge/experience with IT service management best practices)
• Windows operating systems and Active Directory experience essential
• Knowlegde / understanding of IT support processes
• Must have a valid driving license

The Individual

• Must be a team player
• Ability to work under pressure
• Strong organisational skills
• Flexibility essential
• Excellent analytical and troubleshooting skills
• Good communication skills
• Highly motivated

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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