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- Tasks: Deliver exceptional service by managing reception, owner accounts, and aftersales processes.
- Company: Join Hoburne Bashley, a vibrant holiday park dedicated to guest and owner experiences.
- Benefits: Enjoy competitive pay, discounts on food, free golf membership, and 33 days holiday.
- Why this job: Be part of a friendly team that values face-to-face communication and customer satisfaction.
- Qualifications: Previous receptionist or admin experience in hospitality is preferred; strong communication skills are essential.
- Other info: Flexible shifts with evening and weekend work; commitment to equal opportunities for all applicants.
Hoburne Bashley are looking for a Guest & Owner Experience Co-Ordinator to join their team. The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.
Key responsibilities:
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.
Key Skills and Qualifications:
- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.
This is a permanent role, offering 30 hours per week. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.
If you feel you have the experience and the qualities, we are looking for please apply. The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Guest & Owner Experience Co-ordinator (Part Time) - Hoburne Bashley employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Co-ordinator (Part Time) - Hoburne Bashley
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Guest & Owner Experience Co-ordinator role. Understanding the nuances of managing reception operations and aftersales processes will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in hospitality or administrative roles when networking. Connect with current or former employees of Hoburne Bashley on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Practice your face-to-face communication skills. Since this role champions personal interactions, consider role-playing scenarios where you greet guests or resolve issues to build your confidence.
✨Tip Number 4
Research Hoburne Bashley’s values and culture. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during interviews and discussions.
We think you need these skills to ace Guest & Owner Experience Co-ordinator (Part Time) - Hoburne Bashley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or administrative roles, particularly in hospitality or holiday parks. Emphasise your communication skills and any experience with financial processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Highlight Key Skills: In your application, clearly outline your organisational and multitasking abilities. Provide examples of how you have maintained accurate records and handled customer inquiries effectively.
Show Enthusiasm for the Role: Express your enthusiasm for the Guest & Owner Experience Co-ordinator position. Mention why you are drawn to Hoburne Bashley and how you align with their values and commitment to exceptional service.
How to prepare for a job interview at Hoburne Ltd
✨Showcase Your Customer Service Skills
As a Guest & Owner Experience Co-ordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved guest issues or enhanced their experience. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Financial Processes
Since the role involves managing accounts and financial transactions, brush up on basic invoicing and payment processes. Be ready to discuss any relevant experience you have in this area, as it will show your understanding of the financial aspects of the job.
✨Emphasise Your Communication Skills
Strong communication is crucial for this position. Think of instances where you've effectively communicated with guests or team members, especially in face-to-face situations. Highlighting these experiences will illustrate your ability to build rapport and resolve issues.
✨Demonstrate Organisational Abilities
The role requires excellent organisational and multitasking skills. Prepare to discuss how you manage your time and prioritise tasks, especially in busy environments. Providing specific examples will help convey your capability to handle the demands of the position.
