Ecommerce Product & CRO Manager

Ecommerce Product & CRO Manager

Location: Surrey, UK (Leatherhead) – 3 days a week onsite

Compensation: £50,000 + Benefits

We’re supporting an internationally renowned professional health brand—passionate about elevating confidence through best-in-class products, education, and technology. They’re seeking an ambitious Ecommerce Product & CRO Manager to own the digital customer experience across their Shopify+ websites.

The Role

You will:

• Lead the technical product roadmap and Conversion Rate Optimization strategy, working with external developers and platforms like Intellimize
• Design and execute A/B and multivariate tests to improve UX, funnel performance, and conversion rates
• Manage and enhance the ecommerce tech stack for scale and efficiency
• Analyse ecommerce, traffic, and customer data to uncover growth opportunities and deliver actionable strategies
• Ensure sites are SEO-optimized, mobile-responsive, and high-performing
• Collaborate with CRM, trade, social, and marketing teams to integrate ecommerce innovation into broader campaigns
• Introduce and manage AI/LLM tools to improve UX, automation, and reduce third-party reliance
• Monitor and report on key metrics: conversion rate, site speed, bounce rate, average order value, and operational efficienc

• Who We’re Looking For

  You’ll thrive in this role if you have:

  • Hands-on Shopify+ experience and solid DTC e‑commerce knowledge
  • Strong analytical capability—comfortable deriving insight from data
  • Experience managing A/B and multivariate testing frameworks
  • SEO fluency and UX/UI best practice knowledge
  • Basic coding skills (HTML/CSS/JavaScript) or a technical curiosity
  • A proactive, agile, and entrepreneurial mindset
  • Strong communication skills and a collaborative approach
  • High attention to detail and composure in a fast-paced environment

  Why Apply?

  • Attractive benefits: Private healthcare, virtual GP, life insurance, wellbeing support
  • Financial stability: 5% employer pension contribution + advisory support
  • Work-life balance: Hybrid Working Arrangments
  • Perks: £70/month product allowance, early access to new launches, staff discounts on prestige brands
  • Growth & Culture: Development via L&D platforms, complimentary skincare treatments, an office ice cream fridge, and vibrant, values-driven team
  • And more: Your birthday off + 5 paid sick days annually

  If you’re an ecommerce specialist keen to lead digital growth for a premium skincare brand, let’s talk. Share your CV and availability, and let’s explore how you could make an impact.

  Apply now or get in touch for a confidential chat!