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For Companies At a Glance
- Tasks: Lead the digital customer experience and optimise conversion rates for a premium skincare brand.
- Company: Join an internationally renowned health brand focused on confidence through innovative products and technology.
- Benefits: Enjoy private healthcare, hybrid working, product allowances, and more perks like birthday leave.
- Why this job: Be part of a vibrant team driving digital growth in a fast-paced, innovative environment.
- Qualifications: Experience with Shopify+, strong analytical skills, and a proactive mindset are essential.
- Other info: Opportunity to work with AI tools and collaborate across various teams for impactful projects.
The predicted salary is between 42000 - 58000 £ per year.
Location: Surrey, UK (Leatherhead) - 3 days a week onsite
Compensation: £50,000 + Benefits
We’re supporting an internationally renowned professional health brand—passionate about elevating confidence through best-in-class products, education, and technology. They’re seeking an ambitious Ecommerce Product & CRO Manager to own the digital customer experience across their Shopify+ websites.
The Role
- Lead the technical product roadmap and Conversion Rate Optimization strategy, working with external developers and platforms like Intellimize
- Design and execute A/B and multivariate tests to improve UX, funnel performance, and conversion rates
- Manage and enhance the ecommerce tech stack for scale and efficiency
- Analyse ecommerce, traffic, and customer data to uncover growth opportunities and deliver actionable strategies
- Ensure sites are SEO-optimized, mobile-responsive, and high-performing
- Collaborate with CRM, trade, social, and marketing teams to integrate ecommerce innovation into broader campaigns
- Introduce and manage AI/LLM tools to improve UX, automation, and reduce third-party reliance
- Monitor and report on key metrics: conversion rate, site speed, bounce rate, average order value, and operational efficiency
Who We’re Looking For
- Hands-on Shopify+ experience and solid DTC e-commerce knowledge
- Strong analytical capability—comfortable deriving insight from data
- Experience managing A/B and multivariate testing frameworks
- SEO fluency and UX/UI best practice knowledge
- Basic coding skills (HTML/CSS/JavaScript) or a technical curiosity
- A proactive, agile, and entrepreneurial mindset
- Strong communication skills and a collaborative approach
- High attention to detail and composure in a fast-paced environment
Why Apply?
- Attractive benefits: Private healthcare, virtual GP, life insurance, wellbeing support
- Financial stability: 5% employer pension contribution + advisory support
- Work-life balance: Hybrid Working Arrangements
- Perks: £70/month product allowance, early access to new launches, staff discounts on prestige brands
- Growth & Culture: Development via L&D platforms, complimentary skincare treatments, an office ice cream fridge, and vibrant, values-driven team
- And more: Your birthday off + 5 paid sick days annually
If you’re an ecommerce specialist keen to lead digital growth for a premium skincare brand, let’s talk. Share your CV and availability, and let’s explore how you could make an impact. Apply now or get in touch for a confidential chat!
Ecommerce Product & CRO Manager employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Product & CRO Manager
✨Tip Number 1
Familiarise yourself with Shopify+ and its features. Since this role requires hands-on experience with the platform, understanding its capabilities and limitations will help you demonstrate your expertise during discussions.
✨Tip Number 2
Brush up on your A/B testing knowledge. Be prepared to discuss specific examples of tests you've conducted in the past, including the outcomes and how they influenced decision-making.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to drive ecommerce strategies. Think of concrete examples where your insights led to measurable improvements in conversion rates or user experience.
✨Tip Number 4
Highlight your collaborative experiences. This role involves working with various teams, so be ready to share instances where you've successfully partnered with others to achieve a common goal, especially in a fast-paced environment.
We think you need these skills to ace Ecommerce Product & CRO Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce, particularly with Shopify+ and Conversion Rate Optimization. Use specific examples that demonstrate your analytical skills and successful A/B testing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and your understanding of the role. Mention how your proactive mindset and technical curiosity align with the company's goals and culture.
Highlight Key Metrics: In your application, emphasise your experience with key performance indicators such as conversion rates, site speed, and average order value. Provide quantifiable achievements to back up your claims.
Showcase Collaboration Skills: Since the role involves working with various teams, include examples of past collaborations. Highlight your communication skills and how you’ve successfully integrated ecommerce strategies into broader campaigns.
How to prepare for a job interview at Harvey Nash
✨Showcase Your Shopify+ Expertise
Make sure to highlight your hands-on experience with Shopify+. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your capability to manage the technical product roadmap effectively.
✨Demonstrate Analytical Skills
Since the role requires strong analytical capabilities, come prepared with examples of how you've used data to drive decisions. Discuss any tools or methodologies you've employed for A/B testing and how they improved conversion rates or user experience.
✨Understand SEO and UX/UI Best Practices
Brush up on your knowledge of SEO and UX/UI best practices. Be ready to explain how you've implemented these in past roles and the impact they had on site performance. This shows that you can ensure the sites are high-performing and optimised.
✨Communicate Collaboratively
This position requires collaboration with various teams. Prepare to discuss how you've successfully worked with cross-functional teams in the past. Highlight your communication skills and how they contributed to achieving common goals.
