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For Companies At a Glance
- Tasks: Assist customers with product selection, technical support, and order management.
- Company: Fortive is a global innovator in industrial technology, focused on safety and sustainability.
- Benefits: Enjoy a dynamic culture, opportunities for growth, and a commitment to diversity.
- Why this job: Join a forward-thinking team that values your potential and encourages innovation.
- Qualifications: BS in Engineering, 3 years' experience, strong analytical skills, and customer service orientation required.
- Other info: Fluency in a second European language is a plus; travel may be required.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for the selection and use of Qualitrol products to satisfy customer application requirements. Main duties include, but are not limited to:
- Order assistance (quoting, pricing and delivery determination)
- Review of design drawings
- Technical support for manufacturing, sales and product management functions as appropriate
Key responsibilities:
- Respond to customer requests for information on Qualitrol Products and Applications of products, helping to enhance Qualitrol’s sales in the process
- Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation
- Provide written quotations for all standard and custom design products
- Implement appropriate pricing policies, including determination of pricing for non-standard products as well as resolving system-pricing discrepancies
- Assist order admin team with any queries relating to Purchase Orders
- Research and determine product solutions, derivatives, custom designs as necessary to meet agreed upon customer needs
- Be extremely proactive and customer responsive; customer feedback should be positive regarding response quality and timeliness
- Support manufacturing by answering questions as required and trouble-shooting order related problems
- Analyze product failures and customer concerns
- Assist in customer quality concerns
- Generate reports and CQC’s as required
- Travel in support of sales organization may be required periodically
Education and Experience:
- Essential BS Degree Engineering
- Strong analytical and problem solving skills
- Minimum 3 years’ experience in manufacturing or equivalent
- Excellent verbal and writing skills
- Fluent in English (written & spoken) (required)
- Proficiency in a second European language would be preferable
- Strong customer service orientation
Application Engineer employer: Qualitrol
Contact Detail:
Qualitrol Recruiting Team
applyassistance@fortive.com
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer
✨Tip Number 1
Familiarise yourself with Qualitrol's product range and applications. Understanding the technical specifications and benefits of their products will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, as this role requires strong analytical abilities. Consider preparing examples from your past experience where you've successfully resolved customer issues or improved processes, as these will be valuable in discussions with the hiring team.
✨Tip Number 3
Network with current or former employees of Qualitrol or Fortive. Engaging with them can provide insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
✨Tip Number 4
Prepare to discuss your customer service orientation. Think of specific instances where you've gone above and beyond for a customer, as this aligns with the proactive and responsive nature that Qualitrol values in their Application Engineers.
We think you need these skills to ace Application Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Engineer at Qualitrol. Familiarise yourself with their products and how they meet customer needs.
Tailor Your CV: Highlight your engineering degree, relevant experience, and strong analytical skills in your CV. Make sure to include specific examples of how you've provided technical support or solved customer issues in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer service orientation and provide examples of how you've been proactive in past positions, especially in responding to customer queries.
Showcase Communication Skills: Since excellent verbal and writing skills are essential, ensure that your application is well-written and free of errors. You might also want to mention any experience you have in providing written quotations or technical documentation.
How to prepare for a job interview at Qualitrol
✨Know Your Products
Familiarise yourself with Qualitrol's product range and their applications. Be prepared to discuss how these products can meet customer needs, as this will demonstrate your understanding of the role and the company's offerings.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved technical issues or improved processes. This is crucial for an Application Engineer, as you'll need to analyse product failures and customer concerns effectively.
✨Emphasise Customer Service Orientation
Highlight your commitment to customer satisfaction. Share instances where you went above and beyond to assist customers, as this aligns with the proactive and responsive approach that Qualitrol values.
✨Prepare for Technical Questions
Expect to answer technical questions related to engineering principles and product specifications. Brush up on relevant concepts and be ready to explain how you would approach specific customer queries or challenges.
