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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team that values customer moments and personal growth.
- Qualifications: Previous retail management experience and a passion for team leadership required.
- Other info: Exciting career prospects await; apply early to secure your chance!
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store, harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values and behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Provide constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support.
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: Unit 4 The Swan Centre Leatherhead, United Kingdom
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead and develop a team. Highlight specific instances where you've successfully coached colleagues or improved customer experiences, as these are key aspects of the Store Manager role.
✨Tip Number 3
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card and gift sector. Being knowledgeable about the industry will allow you to engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a store manager in a retail environment. Emphasise your skills in customer experience, team development, and commercial growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and colleague development. Mention specific examples from your past roles where you successfully led a team or improved customer satisfaction.
Highlight Relevant Achievements: In your application, include quantifiable achievements that demonstrate your ability to meet KPIs and drive commercial growth. Use metrics to show how you have positively impacted sales or team performance in previous positions.
Show Understanding of Company Values: Research Card Factory's values and incorporate them into your application. Explain how your personal values align with theirs and how you can contribute to their vision of becoming a true omni-channel retailer.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've previously enhanced customer experiences in your past roles, as this aligns perfectly with the company's focus.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and developing teams. Highlight instances where you successfully coached colleagues or improved team performance, as this is crucial for the Store Manager role.
✨Understand the Business Strategy
Familiarise yourself with Card Factory's 5-year strategy and be ready to discuss how you can contribute to its success. Showing that you understand their goals will demonstrate your commitment and strategic thinking.
✨Prepare Questions for Your Interviewers
Have thoughtful questions ready for your interviewers about the store's culture, team dynamics, and expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
