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For Companies At a Glance
- Tasks: Support IT needs, manage hardware, and ensure smooth operations in a fast-paced environment.
- Company: Join TravelPerk, a leading SaaS platform revolutionising business travel with innovative solutions.
- Benefits: Enjoy a vibrant workplace culture, flexible working arrangements, and opportunities for growth.
- Why this job: Be part of a dynamic team shaping the future of travel while enhancing your tech skills.
- Qualifications: 3-5 years in IT support, strong MacOS experience, and a passion for problem-solving.
- Other info: Diversity is celebrated here; we welcome all backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion. We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at TravelPerk. In this role you will be an instrumental part of every aspect of IT at TravelPerk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.
You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!
What You’ll Do
- IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
- Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
- Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking.
- Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
- IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
- Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
- IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.
What You’ll Bring
- Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
- Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
- Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands-on experience with Oomnitza.
- Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently.
- Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.
Even better…
- Experience supporting hybrid teams or distributed environments.
- Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
- Past experience working with Apple Business Manager or zero-touch deployment tools.
- Passion for documentation, process improvement, and enabling others to solve simple issues themselves.
At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.
How We Work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.
TechOps Specialist / IT Support Specialist employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechOps Specialist / IT Support Specialist
✨Tip Number 1
Familiarise yourself with macOS troubleshooting and the specific tools mentioned in the job description, like Jamf and Oomnitza. Being able to demonstrate your knowledge of these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have with hardware lifecycle management and IT logistics. Be prepared to discuss how you've successfully managed device procurement, deployment, and inventory tracking in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've quickly resolved IT issues in a fast-paced environment. This will demonstrate your execution-focused mindset, which is crucial for this role.
✨Tip Number 4
Since TravelPerk values communication, practice articulating your thoughts clearly and patiently. You might even want to prepare a mock scenario where you help a colleague with a tech issue, as this could come up in your interview.
We think you need these skills to ace TechOps Specialist / IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with macOS. Emphasise any specific projects or roles that demonstrate your problem-solving skills and technical proficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for TravelPerk and the TechOps Specialist role. Mention how your background aligns with their needs, particularly your experience in fast-paced environments and your ability to communicate effectively with team members.
Showcase Technical Skills: Clearly list your technical skills related to endpoint management tools, MDM systems, and any experience with Apple Business Manager. Providing examples of how you've used these skills in previous roles can strengthen your application.
Highlight Soft Skills: Since the role requires strong communication and organisation skills, include examples of how you've successfully supported teams or managed IT logistics in the past. This will show that you are not only technically proficient but also a great team player.
How to prepare for a job interview at TravelPerk
✨Show Your Technical Skills
Be prepared to discuss your experience with macOS troubleshooting and any endpoint management tools you've used. Highlight specific examples where you successfully resolved IT issues or improved processes.
✨Demonstrate Problem-Solving Abilities
TravelPerk values quick and efficient problem-solving. During the interview, share instances where you tackled complex IT challenges and how you approached them. This will showcase your execution-focused mindset.
✨Communicate Clearly and Friendly
As a TechOps Specialist, you'll need to interact with various team members. Practice clear and friendly communication during your interview, as this will reflect your ability to support colleagues effectively, whether in-office or remote.
✨Emphasise Adaptability and Learning
TravelPerk is a fast-paced environment, so it's crucial to show that you're adaptable and eager to learn. Discuss how you've embraced change in previous roles and your passion for staying updated with the latest IT trends and technologies.
