Store Manager - Gatwick Airport

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. Since 1886, we have been achieving this goal, and you could be part of our story in this new Store Manager role at our Gatwick Airport store. As Store Manager, you will create a welcoming environment with exceptional customer service and leadership. You will boost sales across the store and receive a generous bonus based on targets achieved, 33 days holiday, and investment in your professional development. Your role will champion Whittard, growing the brand locally by encouraging your team to provide customer service that keeps customers returning.

This role requires:

• Minimum of 3 years retail management experience.
• Meeting airport security requirements, including:

• Providing 5 years of employment or education references without gaps.
• Completing a Criminal Records Bureau Check (fees covered if successful).
• Having government-approved photographic ID (passport or UK Driving Licence).

Note: The store operates between 03:45 am and 9:15 pm, with varying shift patterns.

Key responsibilities include:

• Providing and leading your team in first-class customer service.
• Becoming an ambassador of our products, offering knowledge and recommendations to customers.
• Monitoring store KPIs and implementing improvements.
• Ensuring Health & Safety, Food Safety, cash, delivery, and reporting processes are followed and reviewed.
• Managing your team’s sickness absences, holidays, and performance.
• Developing your team with long-term succession strategies, development plans, quarterly reviews, and on-the-spot feedback.
• Managing visual merchandising in line with Whittard guidelines.
• Providing feedback on best sellers and stock to head office.

Qualifications and skills required:

• Previous retail management experience.
• Experience developing and leading high-performing teams, managing store operations, and driving sales.
• Strong organizational skills.
• Ability to identify problems and implement solutions and improvements.
• Enthusiasm and interest in our products.

The Role Itself: You will lead your team to drive sales and create an exceptional customer experience that aligns with the Whittard brand. By setting an example and encouraging your team, you will foster success and performance improvement. The company offers store incentives, individual rewards, and team benefits, celebrating their team at every turn.