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- Tasks: Join us as an Implementation Associate to onboard clients and provide top-notch training and support.
- Company: Simpro Group delivers innovative SaaS solutions for field service management globally.
- Benefits: Enjoy flexible work options, generous leave, health insurance, and a casual office vibe.
- Why this job: Be part of a dynamic team that values growth, collaboration, and customer success.
- Qualifications: Bring your problem-solving skills and proficiency in Google Suite; tech-savvy is a plus!
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Here are some links that might be of assistance:
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
The Job
Are you passionate about technology, customer success, and seeing projects come to life? At BigChange, we’re looking for an energetic, detail-oriented Implementation Associate to help onboard and empower our clients with best-in-class training, data support, and deployment services. You’ll play a vital role in our clients’ success journeys - ensuring their transition to BigChange is smooth, tailored, and effective. Whether it's importing their data, delivering focused training, or supporting key project activities, your contributions will directly improve customer satisfaction and product adoption.
Location: Leeds, LS15 (hybrid)
What You’ll Do
- Provide data & design services to customers such as importing files and creating reports or output documents.
- Facilitate modular feature-based training of our products.
- Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
- Help with customer preparation sessions or assist with administrative and project-related initiatives.
- Facilitate feature-based workshops or group learning modules.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Work towards developing industry knowledge and business acumen.
- Pursue opportunities to promote customer features or add-on adoption.
What You’ll Bring
- Excellent troubleshooting, problem-solving, organisational, and questioning skills.
- Proficiency in Google Suite is preferred.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.
- An inquisitive and solution focused mindset.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We’re growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Implementation Associate employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate
✨Tip Number 1
Familiarise yourself with the Simpro suite of products. Understanding their features and functionalities will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. This is crucial for an Implementation Associate, as you'll need to troubleshoot and support clients effectively.
✨Tip Number 3
Network with current employees or alumni who work at Simpro Group. They can provide insights into the company culture and the specifics of the Implementation Associate role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with cloud-based technologies and data-driven environments. Highlighting your proficiency in these areas will align well with the job requirements and show that you're ready to hit the ground running.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Implementation Associate role. Focus on your problem-solving abilities, organisational skills, and any experience with cloud-based technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer success. Mention specific examples of how you've contributed to client satisfaction in previous roles, and explain why you want to work at Simpro Group.
Showcase Your Technical Skills: Since proficiency in Google Suite is preferred, mention any relevant experience you have with it. If you have worked in a data-driven environment, provide examples of how you used data to improve processes or outcomes.
Research the Company Culture: Familiarise yourself with Simpro Group's core values such as being customer-centric and growth-minded. Reflect these values in your application to demonstrate that you would be a good cultural fit for the team.
How to prepare for a job interview at Simpro Software
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and customer success during the interview. Share examples of how you've used tech to solve problems or improve processes in previous roles.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges effectively. Highlight your troubleshooting abilities and how you approach problem-solving, especially in data-driven environments.
✨Familiarise Yourself with the Company’s Products
Before the interview, take time to learn about the Simpro suite of products and any recent updates. This will show your commitment to understanding their offerings and how you can contribute to customer satisfaction.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with senior staff and clients, be ready to share experiences that showcase your ability to work as part of a team. Discuss how you’ve collaborated on projects and contributed to group learning.
