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- Tasks: Provide post-sales support for Oracle Fusion SaaS customers and resolve complex issues.
- Company: Join Oracle, a tech leader transforming global business with innovative cloud solutions.
- Benefits: Enjoy competitive benefits, opportunities for growth, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team supporting thousands of customers and driving innovation.
- Qualifications: 3-5+ years in Oracle Fusion SaaS, strong coding skills, and UK residency required.
- Other info: Eligibility for UK Government Security Clearance is necessary.
The predicted salary is between 36000 - 60000 £ per year.
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide. If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!
Oracle CSS helps customers with complex requirements to accelerate innovation and optimize their Oracle technology investments. We focus on product adoption, business continuity, technical optimization, and security, supporting thousands of customers globally with tailored guidance throughout their cloud journey. Our expanding UK team primarily supports UK Secure Government Customers, and also UK Commercial Customers when needed.
Lifecycle Management
As customers grow, we enable enhanced product adoption and user experience, leveraging your expertise to innovate business and IT processes, support cloud migration, manage releases, and help achieve key business KPIs.
What You’ll Do
- Deliver post-sales support and solutions for Oracle Fusion SaaS customers, serving as a customer advocate.
- Facilitate relationships with Support, Product Management, and cross-line-of-business teams, advising internal Oracle staff on customer issues.
- Build and utilize automation and diagnostics to resolve or prevent customer issues, addressing complex critical problems, sometimes via on-site visits.
The background you should have for this job
- 3-5+ years’ experience with Oracle Fusion SaaS and PaaS, Database, OBIEE, OTBI, BIP.
- Experience with Java, C++, Groovy, PL/SQL.
- Eligibility for UK Government Security Clearance.
- UK Passport Holder with at least 5 years UK residency for SC vetting.
- Experience supporting UK Govt clients with Oracle updates, configuration, and extensions.
- Excellent English communication skills.
- Ability to collaborate across teams and work independently.
- Hands-on experience supporting Oracle SaaS HCM, with performance tuning knowledge.
Additional Technologies Used
- Fusion SaaS (All)
- Cx Cloud
- EPM Cloud / On Prem
- EBS
- PSFT
- JIRA
Career Level: IC4
Responsibilities
As a technical systems engineer, you will be an expert in resolving complex customer issues with minimal guidance, providing strategic advice, and contributing to problem-solving and avoidance teams.
About Us
Oracle is a global leader in cloud solutions, committed to innovation, inclusivity, and employee growth, offering competitive benefits and opportunities worldwide. We support accessibility and inclusion for all candidates, including those with disabilities.
Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, gender, or other protected characteristics.
Oracle Fusion SaaS Technical Support Engineer employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Fusion SaaS Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Oracle Fusion SaaS and PaaS. Make sure you can discuss your hands-on experience confidently, as this will be crucial during interviews. Highlight specific projects or challenges you've tackled using these technologies.
✨Tip Number 2
Network with current or former Oracle employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of examples where you've resolved complex issues in a SaaS environment, as this will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Stay updated on the latest trends and updates in Oracle technologies. Being knowledgeable about recent developments can give you an edge in discussions and show your commitment to continuous learning in the field.
We think you need these skills to ace Oracle Fusion SaaS Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Oracle Fusion SaaS Technical Support Engineer position. Tailor your application to highlight relevant experience in SaaS application support and technical problem-solving.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3-5+ years of experience with Oracle Fusion SaaS and PaaS, as well as your proficiency in Java, C++, Groovy, and PL/SQL. Provide specific examples of how you've successfully supported customers or resolved complex issues.
Showcase Communication Skills: Since excellent English communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful collaboration across teams.
Prepare for Security Clearance: As eligibility for UK Government Security Clearance is required, be prepared to discuss your residency and any relevant background checks during the application process. However, remember not to disclose your SC status until requested by the Oracle Security Admin team.
How to prepare for a job interview at Oracle
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Oracle Fusion SaaS and PaaS during the interview. Be prepared to discuss specific projects or challenges you've faced, particularly those involving Java, C++, Groovy, and PL/SQL.
✨Demonstrate Problem-Solving Skills
Oracle values candidates who can resolve complex issues independently. Prepare examples of how you've tackled difficult problems in the past, especially in a customer support context, to showcase your analytical and troubleshooting abilities.
✨Emphasise Communication and Collaboration
Since the role involves working with various teams, it's crucial to demonstrate your communication skills. Share experiences where you successfully collaborated with cross-functional teams or communicated technical information to non-technical stakeholders.
✨Understand the Customer Success Services Approach
Familiarise yourself with Oracle's Customer Success Services and their focus on product adoption and business continuity. Being able to discuss how you can contribute to these goals will show your alignment with the company's mission.
