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- Tasks: Engage with customers and lead supply chain excellence for JDE.
- Company: Join JDE Peet’s, the world's leading coffee and tea company with a rich history.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be the face of supply chain, driving customer satisfaction and operational excellence.
- Qualifications: 5 years in Sales or Customer Services, with strong stakeholder management skills.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
As Customer Collaboration Specialist you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Collaboration Lead, you are the ‘face of supply chain’ and a critical pivot role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams. You will operate on the 0-13 week executional horizon and lead the service agenda with customers, achieving excellence in OTIF (On Time In Full) service level.
Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably. Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach. Deliver external operational supply chain excellence, including delivery of highest possible service level standards. Own the executional planning horizon with defined customers, ensuring accurate forecasts by managing effective stock availability, inventory analysis and promotion performance.
Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams. Be a champion for reducing waste, cost and driving efficiency: Drive a continuous improvement agenda to unlock productivities and build a stronger future. KPI’s include: CSL/CXSL, availability, forecast accuracy, cost and customer feedback scores.
Qualifications
For this role as a Customer Collaboration Specialist, we’re looking for someone who has the following skills and experience:
- Minimum 5 years experience across relevant roles such as Sales or Customer Services (preferably Sales).
- Knowledge of customer supply chain principles having worked with major UK Grocery Retailers.
- An excellent ability to manage stakeholders (internal & external) and building lasting trustful relationships.
- Results driven; our customer happiness is at the heart of everything we do and driving excellent service to them must be first & foremost on your mind.
- Analytical problem solving: Understand drivers of service and cost performance and how to influence.
- Systems: Experience with customer ordering systems and OTC (Order To Cash) principles, plus proficient in MS Office.
Additional Information
Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential.
Customer Collaboration Specialist employer: Jdeprofessional
Contact Detail:
Jdeprofessional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Specialist
✨Tip Number 1
Familiarise yourself with the key supply chain principles, especially those relevant to the grocery retail sector. Understanding how major UK retailers operate will give you an edge in discussions and demonstrate your industry knowledge.
✨Tip Number 2
Network with professionals in the supply chain and customer service fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to showcase your analytical problem-solving skills. Think of specific examples where you've improved service levels or reduced costs in previous roles, as these will resonate well during interviews.
✨Tip Number 4
Demonstrate your ability to build relationships by preparing to discuss how you've successfully managed stakeholder expectations in the past. Highlighting your collaborative approach will be crucial for this role.
We think you need these skills to ace Customer Collaboration Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Collaboration Specialist. Familiarise yourself with supply chain principles and how they relate to customer service, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in sales or customer services, particularly if you've worked with major UK grocery retailers. Use specific examples to demonstrate your ability to manage stakeholders and build relationships.
Showcase Analytical Skills: Since the role requires analytical problem-solving skills, include examples of how you've influenced service and cost performance in previous roles. Mention any relevant systems experience, especially with customer ordering systems and MS Office.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer service and your results-driven mindset. Discuss how you can contribute to JDE Peet's mission of delivering excellent service and driving efficiency within the supply chain.
How to prepare for a job interview at Jdeprofessional
✨Know Your Supply Chain Basics
Make sure you understand the key principles of supply chain management, especially in relation to customer collaboration. Be prepared to discuss how you've applied these principles in your previous roles, particularly with major UK grocery retailers.
✨Showcase Your Relationship-Building Skills
As a Customer Collaboration Specialist, building trustful relationships is crucial. Prepare examples of how you've successfully managed stakeholder relationships in the past and how you approach collaboration with both internal teams and external customers.
✨Demonstrate Analytical Problem-Solving
Be ready to discuss specific instances where you've used analytical skills to solve problems related to service and cost performance. Highlight your ability to influence outcomes through data-driven decisions.
✨Emphasise Results-Driven Mindset
Since customer happiness is at the heart of this role, come equipped with examples that showcase your results-driven approach. Discuss how you've previously improved service levels or driven efficiencies in your work.
