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- Tasks: Join our team as an Enforcement Investigation Officer, tackling parking and traffic enforcement daily.
- Company: West Northants Council is dedicated to improving road safety and reducing congestion in our community.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Be part of a forward-thinking team that values innovation and empowers you to make a difference.
- Qualifications: Experience in public service, strong communication skills, and the ability to work under pressure are essential.
- Other info: Flexible working options available, with regular office attendance required.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity in our Highways & Transport Traffic Enforcement Team for an Enforcement Investigation Officer. We are looking for a highly motivated, efficient, enthusiastic and flexible individual who has proven experience of working in the field of parking, bus lane and moving traffic enforcement. Based out of One Angel Square, Northampton, NN1 1ED.
What will you be doing? This role covers the statutory legislation governing parking, bus lane and moving traffic enforcement which is currently managed in-house. There are strict statutory timeframes so the role will be demanding. Only those applicants who can demonstrate in their Supporting Statement that they have the essential requisite skills and legislative knowledge as detailed within the Job Description will be considered for an interview for this post. The role is to further support a forward-looking service that meets our primary objectives of improving road safety and reducing congestion on our road network.
The workload will be extremely varied and will require you to be flexible and use your own initiative to meet the demands of the role. You will have strong interpersonal and proven customer service skills and are required to deal with challenging situations in a tactful and diplomatic way.
In addition, you should possess and be expected to have the following:
- Experience of dealing with the public
- Ability to prioritise tasks and manage the workload within statutory timeframes and to a high standard of customer service
- Ability to communicate clearly and professionally when dealing with members of the public (written and verbal)
- Ability and proven experience of working under pressure and using own initiative
- Good IT skills including Microsoft Office
- Work as part of a team
The role will have some flexibility but you will be required to come into the office on a regular basis.
About you: We are looking for someone who can work to tight deadlines, under pressure, and who is friendly, reliable, willing and ready to learn new things. Applicants will need to be comfortable working as part of a team, be able to demonstrate excellent communication and listening skills, along with a commitment to continuous improvement. You will need a good level of IT skills and have a good attention to detail.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality.
Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Enforcement Investigation Officer employer: West Northants Council
Contact Detail:
West Northants Council Recruiting Team
careers@westnorthants.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Investigation Officer
✨Tip Number 1
Familiarise yourself with the statutory legislation governing parking, bus lane, and moving traffic enforcement. Understanding these laws will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to communicate effectively and manage difficult interactions, which is crucial for this role.
✨Tip Number 3
Practice working under pressure by simulating scenarios where you have to prioritise tasks within tight deadlines. This will help you convey your ability to manage a varied workload efficiently during the interview.
✨Tip Number 4
Research West Northants Council's corporate values, especially THRIVE, and think about how your personal values align with them. Being able to articulate this connection can set you apart as a candidate who truly fits into their culture.
We think you need these skills to ace Enforcement Investigation Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Enforcement Investigation Officer position. Make sure you understand the statutory legislation governing parking, bus lane, and moving traffic enforcement.
Craft a Strong Supporting Statement: In your application, focus on writing a compelling Supporting Statement that highlights your relevant experience in parking and traffic enforcement. Clearly demonstrate how your skills align with the essential requirements mentioned in the job description.
Showcase Your Interpersonal Skills: Emphasise your strong interpersonal and customer service skills in your CV and cover letter. Provide examples of how you've successfully dealt with challenging situations in a tactful and diplomatic manner.
Highlight IT Proficiency: Mention your IT skills, particularly your proficiency with Microsoft Office. If you have experience using specific software related to traffic enforcement or data management, be sure to include that as well.
How to prepare for a job interview at West Northants Council
✨Know Your Legislation
Familiarise yourself with the statutory legislation governing parking, bus lane, and moving traffic enforcement. Be prepared to discuss how your experience aligns with these laws, as this knowledge is crucial for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully dealt with the public in challenging situations. Highlight your ability to communicate clearly and professionally, as strong interpersonal skills are essential for this position.
✨Showcase Your Flexibility and Initiative
Be ready to discuss instances where you've had to adapt quickly to changing circumstances or manage multiple tasks under pressure. This role requires a proactive approach, so illustrate your ability to prioritise effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, share experiences that demonstrate your ability to collaborate with others. Highlight any successful projects or initiatives where teamwork played a key role in achieving objectives.
