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For Companies At a Glance
- Tasks: Oversee IT applications and services, ensuring they meet business needs and deliver value.
- Company: Join TieTalent, a dynamic company bridging IT and business for optimal service delivery.
- Benefits: Enjoy hybrid working, private medical, 38 days holiday, and a generous bonus structure.
- Why this job: Be a key player in aligning IT with business goals while enjoying a supportive and diverse culture.
- Qualifications: Experience in IT Service Management and understanding of the ITIL Framework is essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds; adjustments available during recruitment.
The predicted salary is between 46000 - 84000 £ per year.
Join to apply for the Business Service Manager role at TieTalent.
About the role
The Business Service Manager is responsible for overseeing the delivery and management of IT applications and services that support business operations. This role acts as a bridge between IT and business units, ensuring that IT services and applications align with business needs, deliver value, and support organisational goals. The BSM works closely with business stakeholders, IT teams, and external vendors.
Job details
- Type: Permanent
- Location: Birmingham, Telford, London, or Edinburgh (hybrid working)
- Salary: £55,100 - £70,000 + 16% bonus
- Benefits: Private medical, 38 days holiday, pension, life assurance, career breaks, income protection, volunteering days, and more
Key Responsibilities
- Business Relationship Management: Maintain relationships with the business, act as escalation point for IT operational issues, participate in audits, communicate outages, and ensure support documentation is in place.
- IT Service Alignment and Delivery: Ensure IT services support business objectives, monitor performance, and manage SLAs.
- Stakeholder Engagement: Act as a trusted advisor on IT capabilities and solutions.
- Risk and Issue Management: Identify and resolve risks or challenges in IT Service Operations.
What we’re looking for
- Understanding of the ITIL Framework
- Experience as a Business Service Manager in IT Service Management
- Ability to translate IT concepts into business language
- Experience managing complex IT incidents
- Proven stakeholder management skills
We value diversity and encourage applicants from all backgrounds. If you need adjustments during the recruitment process, please let us know.
Business Service Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL Framework, as it's crucial for the Business Service Manager role. Understanding its principles will help you demonstrate your capability to align IT services with business needs during discussions.
✨Tip Number 2
Network with professionals in the IT Service Management field. Engaging with current or former Business Service Managers can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss real-life examples of how you've managed complex IT incidents. Being able to articulate your problem-solving skills and stakeholder management experience will set you apart from other candidates.
✨Tip Number 4
Research TieTalent and their approach to IT service delivery. Tailoring your conversations to reflect their values and goals will show that you're genuinely interested in the company and the role, making a positive impression.
We think you need these skills to ace Business Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management and Business Relationship Management. Use specific examples that demonstrate your ability to align IT services with business objectives.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Business Service Manager role at TieTalent. Emphasise your understanding of the ITIL Framework and your experience in managing complex IT incidents.
Showcase Stakeholder Management Skills: Provide examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to communicate effectively and act as a trusted advisor on IT capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TieTalent
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL framework, as it's crucial for the Business Service Manager role. Be prepared to discuss how you've applied ITIL principles in previous positions and how they can benefit the organisation.
✨Showcase Stakeholder Management Skills
Demonstrate your ability to manage relationships with various stakeholders. Prepare examples of how you've successfully engaged with business units and IT teams to align services with business needs.
✨Translate IT Concepts into Business Language
Practice explaining complex IT concepts in simple terms. This skill is vital for bridging the gap between IT and business units, so be ready to provide examples of how you've done this in the past.
✨Prepare for Risk and Issue Management Questions
Anticipate questions about how you've identified and resolved risks in IT service operations. Have specific examples ready that highlight your problem-solving skills and proactive approach to managing challenges.
