Business Service Manager

Join to apply for the Business Service Manager role at TieTalent . 1 day ago Be among the first 25 applicants. About the role The Business Service Manager is responsible for overseeing the delivery and management of IT applications and services that support business operations. This role acts as a bridge between IT and business units, ensuring that IT services and applications align with business needs, deliver value, and support organisational goals. The BSM works closely with business stakeholders, IT teams, and external vendors. Job details Type: Permanent Location: Birmingham, Telford, London, or Edinburgh (hybrid working) Salary: £55,100 – £70,000 + 16% bonus Benefits: Private medical, 38 days holiday, pension, life assurance, career breaks, income protection, volunteering days, and more Key Responsibilities Business Relationship Management: Maintain relationships with the business, act as escalation point for IT operational issues, participate in audits, communicate outages, and ensure support documentation is in place. IT Service Alignment and Delivery: Ensure IT services support business objectives, monitor performance, and manage SLAs. Stakeholder Engagement: Act as a trusted advisor on IT capabilities and solutions. Risk and Issue Management: Identify and resolve risks or challenges in IT Service Operations. What we’re looking for Understanding of the ITIL Framework Experience as a Business Service Manager in IT Service Management Ability to translate IT concepts into business language Experience managing complex IT incidents Proven stakeholder management skills Additional information We value diversity and encourage applicants from all backgrounds. If you need adjustments during the recruitment process, please let us know. #J-18808-Ljbffr