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- Tasks: Provide top-notch technical support to customers for electrical products.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and some technical support experience required.
- Other info: Part-time role, 15 hours per week, including weekends.
As a Technical Support Partner, you are customer facing and will be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis. Helping resolve their technical related queries with the distinctive service we're known for. You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Please Note - This is part time 15 hours per week to include Saturday and Sunday working.
Key Responsibilities- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Technical Support Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Partner
✨Tip Number 1
Familiarise yourself with the electrical products sold at John Lewis. Understanding the features and common issues of these products will help you provide better support to customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you troubleshoot technical issues can help you feel more confident when interacting with customers and suppliers.
✨Tip Number 3
Research the company culture at John Lewis & Partners. Understanding their values and commitment to customer service will allow you to align your responses during the interview, showing that you are a good fit for their team.
✨Tip Number 4
Be prepared to discuss your previous experience in technical support or customer-facing roles. Highlight specific examples where you successfully resolved issues, as this will demonstrate your capability to handle the responsibilities of the Technical Support Partner role.
We think you need these skills to ace Technical Support Partner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Support Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since this role is customer-facing, emphasise your communication skills and any previous experience in providing exceptional customer service. Use specific examples to demonstrate your ability to empathise with customers and resolve their issues.
Highlight Technical Expertise: Make sure to detail your technical support experience and product knowledge in your CV and cover letter. Mention any relevant qualifications or training that showcase your ability to troubleshoot and diagnose technical issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at John Lewis & Partners and how you can contribute to their mission of delivering outstanding service.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Technical Knowledge
As a Technical Support Partner, you'll need to demonstrate your expertise in troubleshooting electrical products. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Emphasise Customer Service Skills
This role is customer-facing, so highlight your experience in providing exceptional service. Share examples of how you've shown empathy and effectively communicated with customers to resolve their queries.
✨Familiarise Yourself with John Lewis Products
Research the range of electrical products sold at John Lewis. Understanding the features and common issues associated with these products will help you answer questions confidently and show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Practice responding to potential situations where you need to troubleshoot a product issue or manage a frustrated customer, demonstrating your problem-solving skills.
