Strategy Delivery Director

Please note that this role will close at 00:01 on Thursday 26 June, and therefore we advise getting your application in no later than midnight on Wednesday 25 June.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

Purpose and scope of the role

This role is part of our Networks and Communications Group. Our mission is to help ensure the communication services we all use every day, and rely on for nearly everything we do, work well for everyone, today and in the future. We do this by promoting competition and investment in the industries we oversee and helping make sure that communications networks are secure and resilient. Our work helps drive innovation, deliver consumer choice and value, and makes sure people and businesses get the services they need. Technology in our sectors changes fast and there are always new and exciting issues to explore. In a time of significant digital disruption, we support economic growth by ensuring that our communications infrastructure meets the country’s needs and enables a wide range of digital services.

Working closely with the Networks & Communications Group Director, the Strategy Delivery Director will lead strategy and change delivery across N&C, optimising ways of working, streamlining systems & processes (including the review of relevant AI tools and other technologies), creating efficiencies and increasing productivity. This Director will play a key role in shaping the Group, leading the thinking on our future regulatory role and ensuring we make the most of our levers today to help deliver world-class communications for the UK. The role will have collective leadership responsibility for the N&C Group (c150 FTE) and be an integral part of the N&C leadership team.

Key Responsibilities

• Strategy Development: Work with the leadership team within N&C and other relevant teams in Ofcom to develop the long-term strategy for the Group, recognising the fast-moving disruptive environment and our wide-ranging responsibilities. Ensure the Group is a thought leader - both domestically and internationally.
• Delivery Lead: Develop a one team approach to delivery ensuring the right programme structures and processes are in place to maximise effectiveness, including governance. Ensure strong stakeholder management and communications plans are in place across the Group, working with relevant colleagues across Ofcom.
• Change Management Lead: Apply structured methodologies to lead change management activities across the N&C Group, measure success metrics, and monitor progress. Lead change-related work including impact assessments, learning needs analysis and communication strategies to support the development of the culture of the Group.
• Support and Align with Stakeholders: Work closely with other policy groups and subject matter experts across Ofcom, ensuring coherence across our cross-organisation activities, joining up technology, tools, ways of working and resourcing considerations. Partner with Corporate teams to ensure alignment across technology, communications, finance, and people. Report to PMB, Board and Content Board to update targets and timelines for all strategy delivery and change activity.
• Team Leadership: Inspire, empower, and lead from the front, working closely with the Group Director and N&C leadership team to drive collaboration, continuous improvement and foster a culture of delivery and accountability.

Knowledge and experience

• Strong understanding of the telecoms and digital communications services industry, ideally including cybersecurity and resilience with a good sense of future developments and direction.
• Experience of leading and embedding significant strategic change in a high-profile public sector or corporate complex environment.
• Highly developed people leadership skills and experience.
• Proven self-starter who learns how to get things done, without cutting corners, or people, out of the process.
• Excellent stakeholder management, influencing and communication skills, with the ability to collaborate, influence and inspire at all levels. Experience of international engagement would be beneficial.
• Analytical skills with proven ability to use data to drive decisions.

Behavioural attributes

• Building Solutions: Identify and solve complex issues, using evidence-based methods to gather insights and develop well-founded solutions.
• Trailblazing Ideas: Bring fresh perspectives through creative and original ideas that improve processes, policies, or services.
• Scanning Horizons: Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.
• Commercial Acumen: Understand how things work in business, from finances to market trends, and use that knowledge to make sound decisions.
• Embracing Change: Remain flexible in the face of change, anticipating and adjusting to shifts.
• Owning Accountabilities: Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.
• Forming Relationships: Build and nurture positive relationships with people inside and outside the organisation.
• Harmonising Work: Work effectively with others, creating an honest team environment and sharing valuable information and resources.
• Articulating Ideas: Express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone.
• Empowering Development: Support others in growing their skills and strengths.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender, or disability. Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application. Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at resourcing@ofcom.org.uk or call 0330 912 1378. As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles.