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For Companies At a Glance
- Tasks: Analyse customer data to enhance relationships and drive business value.
- Company: Join Samsung's Display team, a leader in innovation and growth across Europe.
- Benefits: Enjoy hybrid working, bonuses, 25 days holiday, and staff discounts on products.
- Why this job: Be part of a passionate team driving excellence and innovation in the display industry.
- Qualifications: Strong analytical skills and familiarity with CRM systems like Salesforce required.
- Other info: We value diversity and provide reasonable accommodations for individuals with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
EDO (European Display Organisation) offers leadership, guidance, expertise, and support for sales, product, and marketing strategies for Samsung Electronics Display across Europe. The Display business is one of the fastest-growing, most profitable, and most diverse units within Samsung Electronics. Covering various products and target customers, including ultra-high-net-worth individuals, multinationals, and consumers, a day in the Display team is rarely the same. As a central point in Europe, we translate global strategies into local execution through product, sales, retail, and marketing to deliver excellence. Our division of 35 passionate professionals is committed to innovation and aims to position Samsung as a number one leader in the category across Europe.
We are investing in our products, brand, and marketing in Europe to support the execution of our strategic products. With industry-leading products, our next product launch is always on the horizon.
Role and Responsibilities
Your key responsibilities include:
- Reseller Behavior Analysis: Examine demographics, purchasing trends, product usage, spending habits, loyalty metrics, and other relevant data to understand reseller behavior and preferences.
- Portal Management Assistance: Support the CRM Operations Manager by uploading content and providing close support to the European subsidiary to maintain portal activity.
- Partner Portal Optimization: Improve the partner portal by analyzing user interactions, generating reports, and collaborating with the team to enhance functionality and user experience.
Skills and Qualifications
To succeed, you should possess:
- Good understanding of CRM systems, preferably Salesforce
- Strong analytical skills
- Strong database management skills
- Familiarity with Microsoft Office, including Access and Excel
- Problem-solving ability and project ownership
- Teamwork skills
- Ability to multitask
What does success look like?
Reseller behavior analysis reports shared regularly with the CRM Operations Manager and team. Portal content kept up-to-date. Progress checked regularly with the CRM Operations Manager and team.
Benefits of working at Samsung include:
- Hybrid working (3 days office, 2 days home)
- Bonus scheme
- Pension contribution
- Three volunteering days annually
- 25 days holiday plus bank holidays and an additional day off for your birthday
- Staff sales discounts on Samsung products
- Access to discount shopping portal
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations. We foster a diverse culture to drive sustainable growth.
CRM Analyst employer: SAMSUNG
Contact Detail:
SAMSUNG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Analyst
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this is crucial for the role. Consider taking online courses or tutorials to enhance your understanding and showcase your commitment to mastering the tools used in the industry.
✨Tip Number 2
Develop your analytical skills by working on real-world data projects or case studies. This will not only improve your ability to derive actionable insights but also give you concrete examples to discuss during interviews.
✨Tip Number 3
Network with professionals in the CRM and analytics fields. Attend industry events or join relevant online communities to connect with others who can provide insights into the role and potentially refer you to opportunities at Samsung.
✨Tip Number 4
Stay updated on the latest trends in customer relationship management and data analysis. Follow industry blogs, podcasts, or webinars to ensure you can speak knowledgeably about current practices and innovations during your interview.
We think you need these skills to ace CRM Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM Analyst at Samsung. Familiarise yourself with key tasks such as reseller behaviour analysis and portal management assistance.
Tailor Your CV: Highlight your experience with CRM systems, particularly Salesforce, and showcase your analytical skills. Make sure to include any relevant database management experience and teamwork capabilities.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the specific requirements of the role. Emphasise your problem-solving abilities and how you can contribute to the team’s success in improving customer relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves data analysis.
How to prepare for a job interview at SAMSUNG
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems, especially Salesforce. Be prepared to discuss how you've used these tools in the past and how they can benefit the team at Samsung.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed customer data to derive insights. Highlight specific instances where your analysis led to improved customer relationships or business outcomes.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a CRM Analyst, such as reseller behaviour analysis and portal management. Be ready to discuss how you would approach these tasks and any relevant experience you have.
✨Emphasise Teamwork and Communication
Since collaboration with marketing, sales, and customer service teams is crucial, be prepared to share examples of successful teamwork. Highlight your communication skills and how you handle project ownership.
