Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incident assurance services and ensure network availability for top-tier customer experiences.
- Company: Join MBNL, a leader in mobile telecommunications, committed to equality and innovation.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive environment.
- Why this job: Be part of a high-performing team that drives service excellence and impacts customer satisfaction.
- Qualifications: Technical knowledge of mobile networks and experience in incident management are essential.
- Other info: This hybrid role requires two days a week in our Central Reading office.
The predicted salary is between 48000 - 72000 £ per year.
The Operational Services directorate is accountable for ensuring network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver optimal customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role involves managing the delivery of Incident Assurance services by the supplier ecosystem to achieve business outcomes and performance targets set by EE/BT, Three, and the MBNL AOP. This is a hybrid role requiring a minimum of two days per week in our Central Reading office.
What you will do:
- Manage and proactively drive Service and Site Availability, Incident resolution, ticketing KPIs, and quality issues against contractual obligations and industry benchmarks.
- Identify and contribute efforts to improve methodologies, processes, systems, controls, capabilities, and relationships necessary for service availability.
- Create a high-performing, service-led organization.
- Ensure and manage service providers' adherence to incident management services outlined in contracts and relevant Service Operations Manuals (SOMs).
- Manage Supplier-led Emergency Site Restoration, Dead Sites process, and Incident lists.
- Ensure incidents are recorded accurately regarding event durations and impacts.
- Manage cases requiring mediation to ensure correct ticket ownership.
- Serve as an escalation point for jeopardy management within MBNL.
What we are looking for:
- Technical understanding of Mobile Telecommunications networks and infrastructure.
- Experience in Telecommunication Operations and/or deployment.
- Incident management and escalation management experience.
- Ability to work under high pressure.
- Strong knowledge of methodologies, processes, and capabilities to deliver top-tier technical and business services.
- Experience building effective relationships and understanding organizational politics to influence stakeholders.
- Excellent communication and organizational skills.
- Experience working with, briefing, and influencing senior stakeholders.
Nice to have:
- Experience managing and collaborating with remote, cross-functional teams.
- Strong safety, quality, and compliance knowledge of mobile or fixed network technologies.
- Experience working in or with a JV organization.
MBNL – building strength through inclusion. At MBNL, we embrace equality, diversity, and inclusion. We foster an environment where everyone can flourish, promoting innovation and evolving how we work. We support flexible working arrangements to help you balance your career and personal priorities. MBNL is proud to hold the Armed Forces Covenant Gold Award and is Disability Confident accredited.
Incident Assurance Manager employer: Mobile Broadband Network Limited
Contact Detail:
Mobile Broadband Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Assurance Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in mobile telecommunications. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the telecommunications field, especially those who have experience in incident management. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed incidents or escalations in previous roles. Being able to articulate your experience with real-life scenarios will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research MBNL's values and culture, particularly their focus on inclusion and diversity. Tailoring your conversation to reflect these values during interviews can help you connect with the team and show that you're a good fit for their organisational ethos.
We think you need these skills to ace Incident Assurance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Incident Assurance Manager position. Tailor your application to highlight relevant experience in telecommunications operations and incident management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical understanding of mobile telecommunications networks, as well as any experience you have in managing service availability and incident resolution. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role involves influencing senior stakeholders, ensure your application reflects your excellent communication and organisational skills. Mention any previous experiences where you successfully briefed or influenced others.
Tailor Your Cover Letter: Craft a compelling cover letter that connects your background with the job description. Discuss how your experience aligns with MBNL's values of equality, diversity, and inclusion, and express your enthusiasm for contributing to a high-performing, service-led organisation.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Understand the Technical Landscape
Make sure you have a solid grasp of mobile telecommunications networks and infrastructure. Brush up on key concepts and be ready to discuss how they relate to incident management and service availability.
✨Showcase Your Incident Management Experience
Prepare examples from your past roles where you've successfully managed incidents or escalations. Highlight your ability to work under pressure and how you ensured adherence to contractual obligations.
✨Demonstrate Relationship-Building Skills
Be ready to talk about how you've built effective relationships with stakeholders in previous positions. Discuss any strategies you've used to influence senior stakeholders and navigate organisational politics.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Strong communication skills are essential for this role, so ensure you convey your ideas confidently during the interview.
