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- Tasks: Lead customer research projects and analyse insights to improve services.
- Company: Join a dynamic Housing Association focused on enhancing customer experiences.
- Benefits: Enjoy 28 days annual leave, remote work options, and discounts on major retailers.
- Why this job: Make a real impact by understanding customer needs and shaping their journey.
- Qualifications: Experience in quantitative and qualitative research methods is essential.
- Other info: Work closely with senior leadership and external stakeholders for meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
Venn Group has been approached by a Housing Association to recruit for a Customer Research & Insight Manager on a permanent contract. As the successful candidate, you will have experience working within Customer Research.
The duties will include:
- Project based work around methods of research and understanding of customer pain points
- Working closely with senior leadership and external stakeholders to ensure actioning of research results
- Overhaul interaction systems including the design and creation of additional surveys relating to customer satisfaction
- Understand customer journey
- Carry out quantitative and qualitative research
- Managing an insight analyst
Essential Skills / Qualifications:
- Extensive Quantitative and Qualitative Research Methods
- Creating, updating and distributing of surveys to collect data
- Strong spoken, written and verbal communication skills to liaise with internal and external stakeholders
Benefits:
- 28 days annual leave (plus bank holidays) based on a full-time role
- Working from home up to 2 days a week
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more
- Generous pension scheme with life insurance of 3 x salary
For further information on this excellent opportunity please contact Sam Hall on 0161 830 1830 or shall@venngroup.com. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Customer Research & Insight Manager employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
shall@venngroup.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research & Insight Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer research and insights. This will not only help you understand the current landscape but also allow you to speak confidently about how you can contribute to our team at StudySmarter.
✨Tip Number 2
Network with professionals in the field of customer research. Attend relevant webinars or local meetups to connect with others who share your interests. This could lead to valuable insights and even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of your past work in quantitative and qualitative research. Be ready to explain how your findings influenced decision-making processes, as this will demonstrate your practical experience and impact.
✨Tip Number 4
Research StudySmarter’s current projects and initiatives related to customer satisfaction. Understanding our goals and challenges will enable you to tailor your conversation during interviews, showing that you're genuinely interested in contributing to our mission.
We think you need these skills to ace Customer Research & Insight Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Customer Research & Insight Manager position. Tailor your application to highlight your relevant experience in customer research.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with both quantitative and qualitative research methods. Provide specific examples of projects where you've successfully identified customer pain points and implemented solutions.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to liaise effectively with stakeholders. Use clear and concise language in your writing to demonstrate your verbal and written communication prowess.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention how your skills align with the duties outlined in the job description, such as managing insight analysts and overhauling interaction systems.
How to prepare for a job interview at Venn Group
✨Showcase Your Research Skills
Be prepared to discuss your experience with both quantitative and qualitative research methods. Highlight specific projects where you've successfully gathered and analysed customer insights, as this will demonstrate your capability for the role.
✨Understand the Customer Journey
Familiarise yourself with the concept of the customer journey and be ready to explain how you would approach understanding and improving it. This shows that you can think strategically about customer interactions.
✨Communicate Effectively
Since strong communication skills are essential, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively liaised with stakeholders in previous roles, ensuring you convey your ability to collaborate.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's current research initiatives or challenges they face. This not only shows your interest in the role but also your proactive approach to understanding their needs.
