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- Tasks: Provide tech support for desktops, laptops, and mobile devices in a friendly IT team.
- Company: Join a top UK financial firm known for expert advice and excellent client support.
- Benefits: Enjoy generous holidays, birthday leave, 24/7 support, exclusive discounts, and a pension scheme.
- Why this job: Be part of a collaborative team making a real impact while learning about emerging technologies.
- Qualifications: Knowledge of Microsoft 365, Windows 11, and basic network troubleshooting is essential.
- Other info: This is an entry-level, full-time position based in Yeovil, perfect for tech enthusiasts.
The predicted salary is between 28800 - 42000 £ per year.
My client, a UK Top 50 firm are industry leading financial experts working at the cutting edge of digital accounting, financial planning, and tax advice in a wide range of personal and business areas. They believe in supporting the ambition, drive and variety of the South West economy through a combination of expert advice and excellent client support. They serve clients across Somerset, Devon, and Wiltshire. Their team of over 350 highly trained and qualified staff caters to 5000+ clients, cementing their reputation as trusted financial advisors and accountants.
They are looking for a Desktop Support Engineer to join their office in Yeovil - Somerset.
Responsibilities:
- As a key part of my clients friendly Yeovil-based IT team, you’ll be the first point of contact for internal colleagues needing technical support, helping to resolve issues efficiently and professionally.
- You’ll provide day-to-day support for desktops, laptops, mobile devices and a range of specialist financial applications, keeping their people connected and their systems running smoothly.
- You’ll also be involved in:
- Building and deploying Windows 11 machines using Microsoft Deployment Tools
- Installing and maintaining hardware, and supporting regular upgrades
- Managing user accounts and permissions in Active Directory and Office 365
- Maintaining protection systems including antivirus, anti-malware and email scanning tools
Requirements:
- You’ll need a solid working knowledge of:
- Microsoft 365 and Windows 11
- Active Directory & Entra ID
- Basic network troubleshooting
- An understanding of IT processes and cybersecurity principles
- Experience using ticketing systems
- Awareness of VLAN/WiFi networking
- An interest in emerging technologies and how they can drive business efficiency
Benefits:
- Generous Holiday Allowance - with the option to purchase up to 5 additional days.
- Celebrate Your Birthday - Enjoy an extra day off to celebrate.
- Employee Assistance Programme - Confidential support available 24/7 for your mental, physical, and financial wellbeing.
- Perks and Discounts - Access to exclusive employee discounts on a wide range of products and services.
- Pension Scheme - A competitive pension to help plan for your future.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Desktop Support Engineer employer: Clear IT Recruitment Ltd
Contact Detail:
Clear IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Windows 11, as these are crucial for the Desktop Support Engineer role. Consider setting up a home lab to practice building and deploying machines using Microsoft Deployment Tools.
✨Tip Number 2
Brush up on your Active Directory skills, especially user account management. Being able to demonstrate your knowledge in managing permissions and accounts will set you apart during discussions.
✨Tip Number 3
Gain some hands-on experience with basic network troubleshooting. Understanding how to resolve common network issues can be a big plus, so try to work on small projects or volunteer for tech support roles.
✨Tip Number 4
Show your enthusiasm for emerging technologies by researching recent trends in IT and cybersecurity. Being able to discuss how these technologies can improve business efficiency will impress potential employers.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to desktop support, such as knowledge of Microsoft 365, Windows 11, and Active Directory. Use specific examples to demonstrate your technical abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of their services and how your skills can contribute to their IT team in Yeovil.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided technical support or worked with similar technologies. Include any experience with ticketing systems or network troubleshooting if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Clear IT Recruitment Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and Active Directory. Be prepared to discuss how you've used these tools in past roles or projects, as this will show your technical competence.
✨Demonstrate Problem-Solving Skills
As a Desktop Support Engineer, you'll be the first point of contact for technical issues. Prepare examples of how you've resolved problems efficiently in the past, highlighting your ability to think on your feet and provide excellent support.
✨Show Enthusiasm for Emerging Technologies
The role mentions an interest in emerging technologies. Be ready to discuss any new tech trends you're excited about and how they could benefit the business. This shows you're proactive and engaged with the industry.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or company culture. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
