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- Tasks: Drive sales and support care home occupancy through community engagement and customer relations.
- Company: Join Care UK, an award-winning private care company with over 150 homes across the UK.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive team environment.
- Why this job: Make a meaningful impact on residents' lives while developing your career in a dynamic organisation.
- Qualifications: Self-motivated, flexible, enthusiastic, and highly organised with a customer service mindset.
- Other info: Work some evenings and weekends to provide exceptional customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting new role based at Edgbaston Manor care home in Edgbaston, Birmingham. As an experienced sales and business development professional who thrives on meeting revenue targets, you will relish the opportunity to help shape the future of care. Care UK is an award-winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents, and our values of Caring, Passionate, and Teamwork are at the heart of all we do.
The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, which will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities:- Achieve set targets for resident occupancy, associated self-pay mix, and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
- Self-motivated, flexible, and enthusiastic.
- Works collaboratively with others, always sharing ideas and information.
- Highly organised, with the ability to keep track and progress multiple priorities at any one time.
- A customer service mindset.
Why Join Care UK? Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes. We are committed to recruiting diverse, talented people who share our passion for helping others. We see the potential in everyone; let us fulfil yours. If you’re ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
Customer Relations Manager employer: Care UK Community Partnerships Limited
Contact Detail:
Care UK Community Partnerships Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with Care UK's values of Caring, Passionate, and Teamwork. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the local market and competitor landscape in Edgbaston. Being able to discuss specific opportunities and challenges in the area during your conversations will showcase your proactive approach and understanding of the role.
✨Tip Number 3
Network within the community and attend local events related to care services. Building relationships with potential clients and stakeholders can provide you with valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your experience in achieving sales targets and driving customer engagement. Have specific examples ready that highlight your success in similar roles, as this will demonstrate your capability to excel as a Customer Relations Manager.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer relations. Emphasise any achievements related to meeting revenue targets and building community relationships, as these are key for the Customer Relations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for care and your understanding of the company's values. Mention specific examples of how you've successfully driven sales or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as organisation, flexibility, and teamwork. Provide examples of how you've worked collaboratively with others and managed multiple priorities effectively.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of the care sector and the competitive landscape. Mention any insights you have about local market opportunities and how you can contribute to the care home's success.
How to prepare for a job interview at Care UK Community Partnerships Limited
✨Understand the Company Values
Before your interview, make sure you understand Care UK's core values: Caring, Passionate, and Teamwork. Be prepared to discuss how your personal values align with these and provide examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Sales Experience
As a Customer Relations Manager, your ability to drive sales is crucial. Prepare specific examples of how you've successfully met or exceeded sales targets in previous roles. Highlight any innovative strategies you used to attract customers and increase occupancy rates.
✨Demonstrate Community Engagement Skills
Since the role involves promoting the care home through community relationships, think of ways you've engaged with local communities in the past. Be ready to discuss how you would leverage events, sponsorships, and PR to enhance the care home's visibility and reputation.
✨Prepare for Flexibility Questions
The job requires flexibility in working hours, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt your schedule to meet business needs. Share examples of how you've successfully managed your time in previous roles to accommodate varying demands.
