Service Manager - Specialist Supported Living

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Job Introduction

***BRAND NEW SERVICE***

Service Manager

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism, or a mental illness.

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Nantwich. The Service Manager will be responsible for providing clear and structured day-to-day leadership and support to the local team to ensure the highest quality of service is delivered.

The successful candidate will be required to undergo an Enhanced DBS check prior to employment.

Benefits for Service Manager Include:

• Basic salary of £33,250
• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities, including bespoke training, Apprenticeships in Health & Social Care, and Business and Leadership & Management
• Opportunities to develop through Eden\’s Aspire programmes, such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for a £500 bonus through our referral scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

1. Be vigilant and proactive in reporting safeguarding concerns about vulnerable individuals in your care.
2. Assist in seeking out new opportunities for growth and development of the service while safeguarding the company\’s values and culture.
3. Ensure all new team members are recruited appropriately and analyze initial training and development needs.
4. Collaborate with the training team to ensure staff receive proper training.
5. Participate in the recruitment and selection process for new staff, including interviews.
6. Lead staff to enable service users to live fulfilling lives based on their needs and aspirations.
7. Attend interviews for new care packages with the senior management team.
8. Ensure risk assessments are in place and implemented to safeguard service users.
9. Implement induction and assessment programs for new service users.
10. Promote a person-centred, needs-led approach to service delivery, aligning with Eden\’s philosophy, values, policies, and procedures.
11. Understand the business implications related to commissioning, audits, and inspections (e.g., CQC).
12. Maintain a professional image of the service and company.
13. Establish and maintain positive relationships with stakeholders such as Adult Social Care & Health, CCGs, etc.
14. Ensure effective communication within the service and with external agencies, service users, and their support networks.
15. Work collaboratively with external training providers and agencies (e.g., NAS, SaLT, psychology services).

The Ideal Candidate

1. Strong supervisory skills with the ability to support and develop a team.
2. Qualified to at least Level 2 in Health and Social Care.
3. Previous experience in Supported Living or Residential services is preferred.
4. Experience working with adults with Learning Disabilities or Mental Health conditions is advantageous.
5. Willingness to undertake further training, such as Health and Social Care Level 3 or 4, and Diploma in Management Level 5 if applicable.
6. Ability to work effectively in a fast-paced, demanding environment.

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