New Partner Experience Agent - French Speaking

The Role

We are building a Restaurant Launch Team to engage with new restaurant partners on the Deliveroo platform, focusing on the EU small and medium businesses team (SMB). Our goal is to centralize all restaurant launch and sales development activities to support our European markets, ensuring a consistent approach for all restaurant partners.

As a Restaurant Launch Assistant, you\’ll support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed.

This role involves working to tight deadlines, navigating requests from restaurants nationwide. It is a hybrid position after passing probation, reporting to your Restaurant Launch Team Leader.

The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly.

What you will do

• Assist new restaurant partners in setting up and preparing to take orders
• Collaborate with the launch team, sales team, and account managers, representing Deliveroo to new partners
• Achieve challenging KPIs while maintaining excellent customer service
• Maintain organized daily call plans to meet your goals

What you\’ll need to be successful

• Native or fluent in French and English
• Confident in making regular calls with a strong phone presence
• IT literate, with the ability to keep systems updated
• Team player, collaborative, and positive influence on colleagues
• Commitment to professional development

Why Deliveroo?

Deliveroo is more than just delivering food quickly; it’s a story of high growth, challenges, and vast opportunities. We aim to be the leading food platform, transforming how people think about food. Join us in this exciting, tech-driven industry.

Benefits and Diversity

We prioritize our people’s welfare, offering benefits across health, family, finance, community, growth, and more. We celebrate diversity and are committed to an inclusive workplace, welcoming everyone passionate about food and eager to grow with us.

#J-18808-Ljbffr