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- Tasks: Support new restaurant partners in onboarding and provide top-notch service.
- Company: Join Deliveroo, a fast-growing food tech company transforming the dining experience.
- Benefits: Enjoy hybrid work, competitive pay, bonuses, free food, and 25 days annual leave.
- Why this job: Be part of a dynamic team, make an impact, and grow in a vibrant culture.
- Qualifications: Fluent in French and English, confident on calls, and a team player.
- Other info: Start date is 30th June 2025; embrace diversity and innovation with us.
The predicted salary is between 22000 - 30000 £ per year.
We are building a Restaurant Launch Team to engage with all of our new restaurant partners on the Deliveroo platform under the EU small and medium businesses team (SMB). We are centralising restaurant launch and sales development activities to create a hub supporting our European markets, ensuring a consistent approach to all restaurant partners. As a New Partner Experience Agent, you'll support new restaurants in their onboarding process, answer their questions, and provide high-level service as needed. This role requires working to tight turnaround times, navigating requests from restaurants across the country. After passing probation, the position will be hybrid, and you will report to your Restaurant Launch Team Leader. The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly. The start date is 30th June 2025.
What you will do:
- Assist new restaurant partners in setting up and preparing to take orders.
- Collaborate with the launch team, sales team, and account managers, representing Deliveroo for our newest partners.
- Achieve challenging KPIs while maintaining excellent customer service.
- Maintain daily call plans to meet your goals.
What you'll need to be successful:
- Native or fluent in French and English.
- Confident in making regular calls and maintaining a strong phone presence.
- IT literate, with the ability to keep our systems updated.
- Team player, someone others enjoy working with.
- Committed to professional development.
- Positive attitude and influence on colleagues.
Why Deliveroo?
Deliveroo is known for quick food delivery but behind the scenes, we are experiencing high growth and exciting challenges. We aim to be the leading food company, transforming how people think about food, driven by technology and innovation.
Benefits and Diversity:
We prioritize employee welfare and offer benefits in health, family, finance, community, growth, time off, and relocation. We embrace diversity, welcoming everyone regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to join a fast-growing startup.
Compensation:
Competitive pay based on role and location. Potential eligibility for bonuses, sign-on, or relocation support. Up to 5% matched pension contributions.
Equity:
Share awards for some roles, offering ownership in Deliveroo.
Food:
Free Deliveroo Plus (delivery and offers). Team lunches from local restaurants.
Time away:
25 days annual leave plus bank holidays, increasing with tenure. Paid volunteer leave annually.
Health & Wellbeing:
Healthcare options, gym memberships, wellbeing apps.
Work Life:
Parental leave from day one. Remote working equipment and culture. Additional benefits like mortgage advice, cycle schemes, training, ERG events.
New Partner Experience Agent – French Speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Partner Experience Agent – French Speaking
✨Tip Number 1
Familiarise yourself with the Deliveroo platform and its services. Understanding how the onboarding process works for new restaurant partners will give you an edge during interviews, as you'll be able to speak knowledgeably about the role and its challenges.
✨Tip Number 2
Practice your phone communication skills in both French and English. Since the role requires a strong phone presence, being able to confidently engage with potential partners in both languages will demonstrate your suitability for the position.
✨Tip Number 3
Research the current trends in the food delivery industry, especially within the SMB sector. Being informed about market dynamics and competitor strategies can help you stand out as a candidate who is not only passionate but also well-informed.
✨Tip Number 4
Network with current or former employees of Deliveroo on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace New Partner Experience Agent – French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles that demonstrate your ability to support new partners. Emphasise your language skills in both French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and technology, as well as your understanding of Deliveroo's mission. Mention specific examples of how you've successfully managed onboarding processes or supported clients in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and IT literacy. Provide examples of how you've achieved KPIs or maintained excellent customer service in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the New Partner Experience Agent role.
How to prepare for a job interview at Deliveroo
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with restaurant partners.
✨Know the Company Inside Out
Familiarise yourself with Deliveroo's mission, values, and recent developments. Understanding their approach to customer service and how they support restaurant partners will show your genuine interest in the company.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a New Partner Experience Agent. Prepare examples of how you would handle onboarding challenges or difficult customer interactions, showcasing your problem-solving skills and customer service experience.
✨Show Your Team Spirit
As a team player, it's important to convey your collaborative nature during the interview. Share experiences where you've successfully worked with others to achieve goals, highlighting your positive influence on colleagues.
