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- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy a competitive salary, pension contributions, paid volunteering, 25 days holiday, and wellness options.
- Why this job: Make a real difference in customers' lives while working in a supportive, diverse team environment.
- Qualifications: No specific experience required; just bring your passion for helping others and digital skills.
- Other info: Full-time role with training provided; apply early as positions may close quickly.
The predicted salary is between 21000 - 29450 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Rotherham. This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing:
- Working on the counter completing transactions and educating customers on our digital services and easier ways to bank with us.
- Dealing with customer queries through our various channels including online and via the phone.
- Building up our knowledge day in day out to ensure we can answer all our customers' queries.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focused around what’s important to us in a member facing role at Nationwide.
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate these in your interactions, whether it's through role-playing scenarios or discussing them with friends. This will help you articulate your understanding during the interview.
✨Tip Number 2
Research common customer queries and issues that arise in banking. Being knowledgeable about these topics will allow you to showcase your problem-solving skills and readiness to assist customers effectively during the interview.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. You might want to simulate phone calls or face-to-face interactions with friends or family to build confidence in handling various customer scenarios.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows that you are engaged and eager to learn more about how you can contribute to Nationwide's mission of putting customers first.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Representative at Nationwide. Familiarise yourself with their customer-first behaviours and think about how your own experiences align with these values.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise any customer service roles you've held and showcase your ability to adapt to different customer needs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Nationwide's mission. Use specific examples from your past experiences to demonstrate how you embody their customer-first behaviours.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Review the types of tests you might encounter, such as situational judgement and numerical assessments, and practice similar questions to boost your confidence.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours: 'Feel what customers feel', 'Say it straight', 'Push for better', and 'Get it done'. Be prepared to discuss how you embody these values in your previous experiences.
✨Show Your Empathy Skills
As a Customer Representative, empathy is key. Think of examples where you've successfully understood and addressed customer needs. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Prepare for Digital Tools Questions
Since the role involves using digital tools and applications, brush up on your tech skills. Be prepared to discuss your experience with digital banking or similar platforms, and how you can help customers navigate these services.
✨Highlight Teamwork Experience
Nationwide emphasises teamwork in their branches. Prepare examples of how you've worked effectively in a team setting, especially in customer service roles. This will show that you can contribute positively to the branch environment.
