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- Tasks: Provide crisis prevention advice and support to young people via various communication platforms.
- Company: Join a dedicated charity focused on safeguarding vulnerable individuals across the UK.
- Benefits: Enjoy 28 days annual leave, flexible working, and an attractive pension scheme.
- Why this job: Make a real impact in mental health while working in a supportive team environment.
- Qualifications: Degree in Health or Social Care; experience in suicide prevention or mental health required.
- Other info: Shifts include evenings and weekends; apply early as the position may close sooner.
The predicted salary is between 28595 - 31615 £ per year.
Our client is looking to recruit Helpline Advisers to provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via their helpline and deliver crisis prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evenings and weekends.
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the database system.
- Participate in clinical supervision and reflective practice.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role, you will have:
- A degree or professional qualification in Health or Social Care, Community Work or a related discipline.
- Previous experience of working in an advisory capacity in suicide prevention or mental health.
- A proven record of working directly with vulnerable young people.
- Experience of providing advice and guidance via multiple communication channels.
- The ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service.
Salary: SCP 24-28 (Starting salary of £28,595 per annum based on working 30 hours per week progressing incrementally to £31,615 per annum)
Hours: 30 hours per week, Shifts will be on a rota basis across a 7-day working week. 30 hours will be based upon working 4 shifts per week.
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: Midnight 21st July 2025
Our client reserves the right to close the vacancy earlier if they receive sufficient applications so, please submit your application as soon as possible.
Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
HOPELINE247 Adviser employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOPELINE247 Adviser
✨Tip Number 1
Familiarise yourself with the key issues surrounding mental health and suicide prevention. Understanding the latest trends, statistics, and best practices will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the mental health field. Attend relevant workshops, webinars, or local events to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle specific situations involving crisis prevention and support, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant training or certifications you have completed, and express your willingness to engage in further learning opportunities offered by the organisation.
We think you need these skills to ace HOPELINE247 Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in health or social care, particularly any roles involving crisis prevention or support for vulnerable young people. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and qualifications mentioned in the job description. Emphasise your empathy, communication skills, and any direct experience you have with suicide prevention or mental health support.
Showcase Relevant Qualifications: Clearly list your degree or professional qualifications in health or social care. If you have additional training related to crisis intervention or mental health, be sure to mention it as well.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with vulnerable populations and crisis situations. Be ready to discuss your approach to safeguarding and maintaining accurate records, as these are crucial aspects of the role.
How to prepare for a job interview at Webrecruit
✨Show Your Empathy
As a Helpline Adviser, you'll be working with vulnerable individuals. During the interview, demonstrate your ability to empathise and connect with people. Share examples from your past experiences where you successfully supported someone in crisis.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the role, including crisis prevention and safeguarding. Be prepared to discuss how your qualifications and experiences align with these duties, showcasing your knowledge of mental health and support services.
✨Highlight Communication Skills
Since the role involves multichannel communication, emphasise your experience in providing advice through various platforms. Prepare to discuss specific instances where your communication skills made a difference in a challenging situation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills in crisis situations. Practice responding to hypothetical scenarios related to suicide prevention and safeguarding, demonstrating your ability to remain calm and effective under pressure.
