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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and identify upselling opportunities.
- Company: Join a growing IT company specialising in the education sector.
- Benefits: Enjoy a competitive salary, performance bonuses, and professional development opportunities.
- Why this job: Be part of a passionate team focused on technology and innovation.
- Qualifications: Experience in account management and a strong understanding of IT solutions required.
- Other info: This role offers a supportive work environment and career progression.
The predicted salary is between 24000 - 42000 £ per year.
Role: IT Account Manager
Location: Southport
Are you an experienced Account Manager with a background in IT? Are you passionate about client relationships, upselling opportunities, and delivering exceptional customer service? If so, we have an exciting opportunity for you to join our growing IT company as an Account Manager. The company are an MSP that specialise within the education sector, so any experience in this area would be highly desirable.
The Role
As an IT Account Manager, you will be the primary point of contact for our valued clients, ensuring their satisfaction, retention, and growth. Your responsibilities will include:
- Managing a portfolio of existing accounts and building strong, long-term relationships.
- Identifying opportunities to upsell and cross-sell IT solutions to meet clients' evolving needs.
- Acting as a trusted advisor, understanding clients' business objectives and offering tailored solutions.
- Collaborating with internal teams to ensure the smooth delivery of services.
- Monitoring client satisfaction and addressing any concerns promptly to maintain high retention rates.
- Meeting performance targets related to account growth and client retention.
What We’re Looking For
The ideal candidate will have:
- Proven experience as an Account Manager, preferably within the IT industry.
- A strong understanding of IT solutions, including cloud services, networking, and managed IT support.
- Excellent communication and relationship-building skills.
- A proactive approach to identifying opportunities for growth and resolving client concerns.
- The ability to work independently and as part of a team.
- A results-driven mindset with a focus on exceeding customer retention and upselling targets.
What We Offer
- A competitive salary of £28,000 – £35,000 per annum, based on experience.
- A performance-based bonus scheme focused on customer retention and account growth.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- The chance to work with a team passionate about technology and innovation.
If interested, please APPLY NOW as this position will go quickly.
Information Technology Account Manager employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Account Manager
✨Tip Number 1
Familiarise yourself with the education sector and its specific IT needs. Research common challenges faced by educational institutions and think about how your skills can address these issues. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the IT and education sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients. Building relationships now can give you an edge when applying for the role.
✨Tip Number 3
Prepare to discuss your previous account management experiences in detail. Be ready to share specific examples of how you've successfully upsold IT solutions or improved client satisfaction. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Showcase your understanding of current IT trends, especially in cloud services and managed IT support. Being knowledgeable about the latest technologies will position you as a valuable asset to the company and its clients.
We think you need these skills to ace Information Technology Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Account Manager, particularly in the IT sector. Emphasise any relevant skills such as client relationship management, upselling, and knowledge of IT solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client relationships and your proactive approach to identifying growth opportunities. Mention specific examples from your past experiences that demonstrate your ability to meet performance targets.
Highlight Relevant Experience: In your application, clearly outline any experience you have within the education sector or with managed IT services. This will make your application stand out to the hiring team.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully built relationships with clients or resolved their concerns in previous positions.
How to prepare for a job interview at Allegiance Group
✨Research the Company
Before your interview, take some time to research the company and its services, especially in the education sector. Understanding their offerings will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your IT Knowledge
Be prepared to discuss your understanding of IT solutions, including cloud services and networking. Highlight any relevant experience you have in these areas, as it will show that you are well-equipped to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare examples from your past experiences where you successfully upsold a service or resolved a client issue, showcasing your proactive approach.
✨Demonstrate Communication Skills
As an Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build relationships with clients and collaborate with internal teams to ensure client satisfaction.
