Associate Team Lead, HR Operations

The Associate Team Lead, HR Operations leads a small team to support the administration of the Bank’s HR policies and procedures in relation to the Employee Lifecycle to a high standard. This team executes the HR administrative transactions which workflow into the payroll for the whole Bank (HQ and ROs) and responds to routine “employment lifecycle” enquiries from staff and their managers, e.g. onboarding and changes to terms and conditions. The team is also responsible for maintaining the Bank’s organisational reporting structure in SAP. The Associate Team Lead, HR Operations supervises, trains, develops and manages the team day to day to deliver the above, including overseeing the allocation of workload and reviewing work produced to ensure accuracy. The Associate Team Lead, HR Operations is ultimately accountable for an accurate and timely service delivery and ensuring that candidates, staff, managers, and HR counterparts (primarily HR Business Partners, Payroll and Talent Acquisition) are provided with an effective, accurate and responsive service.

Accountabilities & Responsibilities

• Manages, recruits, motivates and trains staff within the team, ensuring effective workload management in order to maintain an accurate and high standard of delivery of client focused services, within appropriate timelines.
• Acts as a key contact for other teams within HR and in receiving and allocating work from HR Business Partners and Talent Acquisition contacts.
• Acts as an escalation point for day to day queries, troubleshooting, providing advice, assistance and problem solving related to policy queries, liaising with HR centres of expertise as necessary.
• Maintains and enhances efficiency through continuously reviewing team processes; reducing duplication and increasing automation.
• Anticipates and plans for the HR calendar of events to prepare for likely staff enquiries and peaks in contacts from internal clients.
• Checks work within the team to ensure accurate and timely processing of joiners, leavers and other employee actions, based on agreed processes.
• Provides guidance to team members on complex issues, advising and developing practical solutions.
• Proactively reviews document templates and supervises changes, ensuring collaboration with other relevant teams to gain required input.
• Acts as the contract manager for the Bank’s third party pre-employment verification provider, liaising with them and ensuring the adherence to agreed service levels for a high quality provision of service.
• Acts as process owner for, and plays a key role in, the provision of a high quality onboarding process, both in relation to the smooth end to end process, as well as the ongoing review and revision to enhance the new starter experience.
• Demonstrating a clear understanding of all HR elements of the employee life cycle and policies in order to mitigate legal and reputational risk and to meet business needs.
• Preparing information for briefings as well as drafting supporting commentary on a range of HR related topics.
• Record-keeping to underpin sound administration of Bank personnel, drafting supporting rationale for decisions which clarify policy decisions and/or document rationale for policy variations in the realms of reward and employee lifecycle events.
• Working closely with all staff within the HR department to interpret and implement policy changes and to provide feedback and recommendations on possible system and process implications; participate in system changes testing and updating of all relevant information sources.
• Responsible for managing housekeeping tasks and the implementation of ad-hoc projects.

Knowledge, Skills, Experience & Qualifications

• Proven HR experience.
• Professional or Academic Qualification in relevant discipline desirable.
• Proven success in managing and motivating an operational and service delivery team; coaching to maximise developing levels of experience and expertise.
• Demonstrates a client focused approach, understanding their needs, responding flexibly and building credibility using outstanding interpersonal skills.
• Ability to deal effectively with challenges in a way that ensures a positive outcome for all parties.
• Self-motivated with excellent organisational and administrative skills, the ability to prioritise and multitask is essential.
• Ability to communicate and influence diplomatically and effectively at all levels.
• Ability to operate in an environment with continuously changing priorities, remain calm under pressure and turn work around accurately in a busy environment.
• Experience of operating with good judgement in a demanding client facing role.
• Ability to deal discreetly with sensitive situations and confidential information.
• Fluency in English, both written and oral.
• Ability to operate in a multi-cultural environment and build effective working relationships with clients and colleagues is essential.
• Computer literacy and experience of HR IS Systems ideally previous SAP experience.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment.