Housing Services Officer

WMJobs Rowley Regis, England, United Kingdom Join or sign in to find your next job Join to apply for the Housing Services Officer role at WMJobs WMJobs Rowley Regis, England, United Kingdom 3 days ago Be among the first 25 applicants Join to apply for the Housing Services Officer role at WMJobs Sandwell Metropolitan Borough Council, This post is fixed term until August 2026 – Maternity cover Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. We are looking for a Housing Services Officer to cover Maternity Leave starting from 2nd August 2025 to deliver a proactive and preventative tenancy and estate management service. This is a crucial front line post, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community. We will expect our officers to: Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced. Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour. Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation. Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities and engagement in all of its forms. Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. Why work for Sandwell Council? Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. We offer: Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities. Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, cinemas and more. Salary sacrifice schemes for cars and bikes. Health and wellbeing support. Access to the Local Government Pension Scheme. Qualification requirements: Numeracy and Literacy Level 2 qualification or equivalent as a minimum. For further details about this role please refer to the Job Description and Personnel Specification, if you require an informal discussion then please contact Prabha Patel via email on prabha_patel@sandwell.gov.uk Hours 1 x Maternity cover post – 37 hours per week The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week. Interviews will take place on the 7th & 11th July 2025. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk https://www.sandwell.gov.uk/WeAreSandwell/council/story #WeAreSandwell Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at WMJobs by 2x Get notified about new Housing Officer jobs in Rowley Regis, England, United Kingdom . 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